Conveyancing Direct Property Lawyers Reviews

Just under £2,500 in fees from this company. The transaction was a simple transfer of ownership, only 2 houses involved. We know we've been over-charged simply based on the level of service we received from them. Over 4 weeks to answer a simple question... I wouldn't mind, but it was in response to a question they sent to me. I chased a number of times for a response but didn't receive one until I got visibly frustrated in an email. Then, at the end, we had a bit of confusion about the money that was owed. Not once did someone ring me and say sorry we've made an error, this is an explanation of why you owe money". This would have resolved the problem within a day. Instead every time I laid out why I didn't feel we owed anything, they repeated the same answer they gave before. Which didn't make sense!! Honestly, avoid if you can. Poor response times, poor service, very expensive, not worth it.

You cannot contact this company. All they want is your money and do nothing in return and never answer your questions. Go elsewhere!

Sarah Evans dealt with my case. I found her to be very easy to talk to and was always able to reach out to her either by phone or email. Very good at communicating each step. I had a few bumps along the way which were dealt with promptly.

Really helpful and supportive adviser kept us informed every step of the way. Brilliant service thanks.

The communication from this company was terrible throughout, we started the process in November, and due to their lack of productivity and communication, we missed the March deadline, which meant we ended up going on a variable rate. This was very disappointing, as we had given them plenty of time to get the work done. Poor service throughout, would not recommend.

We are unfortunately using this company and it has truly been shambolic. We have absolutely no idea what is happening and not through a lack of trying to contact our conveyancer. The basics of the process have at no point been outlined to us, emails go unanswered. Documents go weeks without being amended despite the conveyancer saying it will happen "that day". The legal work may be fine but the customer service and attention to detail is abysmal.

I dealt with Sarah Evans for my conveyancing when purchasing a property. She was always responsive and reactive responding to all my concerns expeditiously and efficiently. She was prepared to respond out of hours in email and on the phone and made the process less stressful.

Very poor service. The case was assigned to a Ms Fuge whose initial comms were awful. It took 5 months to complete a no chain buy with the completion date moved at the last minute with mistakes at every step. she did not know her brief and despite asking for the file to be transferred to someone more competent this did not happen. The eventual bill was more than estimated at over 2k for 65K purchase. beware

No hassle everything done fast and efficient anything we asked was responded to quickly Sarah done a fantastic job nothing was to much

Good support during our remortgage. Reece was supportive and was helpful in explaining some of the requirements when we were being particularlt dense :)

Quick profesional service from Sarah.6 weeks and We get Keys to new property.Highly recommended

Conveyancing Direct were assigned by my lender to complete a complicated remortgage for me. Reece Seymour who dealt with my case, was efficient and professional every step of the way. Very good and clear correspondence throughout.

First time purchasing a propery and Latham Gadd dealt with the purchase. No complaints at all. Latham made sure not to miss anything and was constantly on the case. We could easily get hold of Latham via email and call or a colleague if Latham was on leave. Satisfied with the service provided by Latham Gadd and Conveyancing Direct.

Absolutely appalled. Solicitors leaving half way through their caseload with no update and contact with the customer (Buyer). Caseload assigned to Gemma - worse ever. She is unreliable, full of attitude, and thinks she is right lastly she shows no concern for the very people paying her wage. This is something that they forget. The company is both unresponsive and uncaring. 5 months upto now trying to sign off on transfer of deposit. Our mortgage expires soon and still nowhere near getting the keys. They should be ashamed of themselves. I am now writing to their head office and trading standards. I suggest you all do this becuase they will keep doing this crap until someone pulls them up on it. Keep and log all evidence of incompetency like I have. Send it to independent standards agency. This company has no respect, or professionalism. I am also looking into my rights to refuse paying them. At the end of the day it's a transaction between customer and solicitor. Gemma and the company she represents has failed on this transaction.

The service from the estate agents connells was fine. On the other hand the service with conveyancing direct solicitors was absolutely the worst I have ever dealt with! The solicitor we were dealing with Amy was terrible. Absolutely lack of any service given to us. There has been numerous mistakes by the solicitor and not once did we get any apology. She sent us emails that made no sense, which I’m happy to send you! She sent us an email to sign documents one of which was the title plan which she had sent us the incorrect one, she didn’t even look at the forms she was sending us, and there was nothing on the email to state where we would need to sign it. When my partner called Amy to ask about this title plan, he was talking to her stating this is the wrong plan we had been sent, she fobbed him off saying ‘it’s what she had been sent’ my partner then said have you got it up on your screen to have a look, she then replied no! Then eventually after 10 minutes of back and forth telling her it’s the wrong plan she opened it up on her screen and agreed it was the wrong plan we had been sent. Lack of awareness and lack of understanding of doing her job which she gets paid for The solicitor, was very quick to ask us for money and pay and send us the invoice again without checking it properly, we had to contact her and tell her things were incorrect on it, so she sent us another one then another one as there was an error. All three invoices with mistakes they made but lack of acknowledgment that it was their issue. We told the solicitors from the start we had a mortgage broker, when we were sent the invoice she had put the fee for the mortgage lender, when I asked my mortgage broker they said the solicitor should have told us this. When we spoke to Amy she said they do things completely ‘different’ to our mortgage broker, if that was the case she would have noticed that she had not got the correct money from the bank for the loan and told us we had to pay an additional £999 towards what we were told that would have been added to the loan! When I asked her about this I stated that if she did her checks she would have realised this prior. She then became very rude and abrupt with my over the phone saying she had done nothing wrong, again lack of acknowledgment and very rude. Absolutely worse communication, terrible service!! Would not recommend

Very unprofessional service from the less experienced staff at this practice, avoid if you are looking for a helpful company

I was very pleased with the help and support I received for the sale and purchase of new house. Communication was excellent with timely responses when I contacted the two solicitors involved and they really helped when things got difficult !

Really happy with the way Jacky Storey handled my remortgage. She was efficient and helpful. Whoever answered the phone was always very pleasant to deal with. Thank you very much!

Sarah Evans made selling my property bearable in a very stressful time. I highly recommend. Thanks again.

Great experience. Very responsive and professional. Good communication. I highly recommend their services and especially Reece who handled my case with efficiency and professionalism.