Consumer Energy Solutions receives consistently positive reviews. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
First (insulation) phase completed today by Consumer Energy Solutions to insulate our home, install a air source heat pump and fit solar panels. The insulation stage work was done by Keiran and Ashley. Superb workmanship; they were fast, efficient, very polite and went above and beyond to get all the work done. A 5 star service from two skilled and hardworking young men. Thanks guys you were great👍👍
We had Nathan & Keelan as the insulation installation team. They were punctual, professional and kept work areas tidy and safe. They accommodated slight adjustments, and also made sure all work complied with current Building Regulations, even conducting remedial work on the existing building structure to ensure compliance. They kept us informed at all stages of work to ensure minimal disruption to household activities, and pet movements, going above and beyond expectations. A thoroughly professional and friendly team, who we had for two weeks working in the property and installed very high quality work.
From the first survey in Februay to completion of work in July the company have communicated promptly and efficiently and have supplied tradespeople of the highest calibre. Nothing has been too much trouble for them and every last scrap of rubbish was cleared. They have been a pleasure to do business with.
Thank you so much to Josh Ruck Seyi and the CES solar team. We were kept updated on all the developments and installations. The team worked so hard and managed to complete in the same day on the hottest day of the year. I would recommend CES Solar. We are extremely happy with our system
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Overall excellent job ..all the work men were all pleasant, kept areas clean and tidy with got on with their jobs allocated to them.. also the staff in the office were very helpful and pleasant.. the jobs also were inspected.
Amazing very friendly. Polite and respectful
Friday May 30th I rang up to report a small leak in the system. I was told someone would be out on the Monday and they were and arrived in the morning. That's a pretty quick response. The guys were great and took the time to explain a couple of things we wanted to know about settings on the unit.
Product is crap doesn't heat house and costs a fortune to keep on
I've already written a review and gave a 5star rating for the install. However, having had the system for 9 months I can now point out issues I'm having with the system ... all down to the design. The install process was good.... even if the internal communication between onsite teams and office staff and between office departments was dreadful and has resulted in the issues I'm now getting Since the install we have issues with mixer taps. The hot and cold need to be balanced which was never done so end up with Luke warm showers and baths I've had to pay another two plumber to fix this issue but my advice is to test everything before they leave site. Though I was promised we would all be able to take showers of a morning this isn't possible. The tank we were given, 150litre, does not provide enough hot water for 4 showers. We adjust the system from economical to standard so that the airsource kicks in straight away, however takes a while to get back upto temp I was promised a 225 litre tank by the onsite surveyor but the design team downsized it (along with my solar system) My advice to everyone insist on the largest tank you can get as 150 litre tank no where big enough for 4 or more people I don't think I'd use this company again
I’ve just used CES and am really pleased with all the service and helpful staff Ross and Jason the cavity wall insulation men, they were very helpful and even painted the holes where it was too high for me to get to, so unexpected and really lovely polite guys. And nice the holes in the wall are not too big Also today jack Stephens and Sam Pritchard were great with the loft insulation on such a hot day , really polite too The plumbers Bobby and jarod from treforest, very conscientious and did a great job fitting the air source pump, The electricians were great too, Christine on the phone and Luke Moore, Excellent customer service, I’m happy to recommend CES
Fantastic install from start to finish, great prices, but great people more importantly. Big thanks to the solar fitters Liam, Callum and Arron, clean and tidy, along with the electrician John, Josh in the office and also Kimberly! Look forward to dealing with you in the future when I expand my batteries.
DO NOT USE CES FOR ANY GOVERNMENT FUNDING. They started at the beginning of September last year , and there in no end in site . They caused a massive leak when fitting the boiler that caused my staircase and hallway ceiling to fall done and wreck the carpet . They also cut through 2 carpets, admitted fault and promised to get a carpet fitter out to repair them 6 months ago . In the last email they said the workers that did the damage no longer work for them so there not going to pay to replace or repair it now as they have lost all the relevant information. I've had a manager called Ryan , Andrew (was delightful but has now left , due to the fact he didn't like the companys morals), and now Lucy from the after care department all of whom have asked us to provide the same information over And over again but cannot action anything despite being told to get quotes for the carpets to be replaced they would pay for them directly I was happy with but there not willing too do this know as the workmen didn't work in those areas which they clearly did I have photos to prove this . You cannot get in touch with them by phone only emails . They just fob you off . Until I got in touch with TRUSTMARK who pay them . When they got involved they had missed out of 7 ceilings that should have been insulated the first time and they had to replaster all the ceiling that were plastered the first time due to poor workmanship and re plaster 2 of the 7 ceiling on the second attempt the first time the electrician fitted 5 ceiling lights in hall bonk and set and 6 lights in the kitchen out of square . I was left with light wiring hanging down for 3 months over Xmas in the end I paid an electrician to refit the lights . The inverter they installed originally was the wrong one for my property a single phase one , which I needed a 3 phase which then took 6 weeks to be reconnected as they then didn't have the correct parts which could have been bought off Ebay, then they sent out an electrician who wasn't qualified to fit the part , I have a list of over 20 remaining jobs to do for them to finish so that the work can get signed off. The worst thing is yet to come they have extended the wiring on my fire alarm system and it now no longer works which is obviously a fire hazard and they don't care about the safety of my family in the meantime. The workmen are nice enough but just not good enough to do a professional job . I have now had enough and I am taking legal action against them . If your reading this review please do not use them , Thankyou for your response CES, I have notified you numerous times of the issues , you say you will pass on the relevant information to the departments but still no action and no progress has happened, you basically fobb me off everytime , I have given you more than enough chances to rectify the issues, now I have had enough, sick of the apologies for nothing being done.
Kept well informed and everyone was so polite and professional
I have just had my insulation completed inside my house by Grant Edwards and Dan Gibala. From the offset the work has been finished to a very high standard exceeding my expectations. The guys were accommodating to our busy family schedule making the busy process as smooth as possible. When we had queries or requests they went above and beyond to help. Overall extremely happy with the work would highly recommend.
