It's my 2nd time at CCL, the previous being 2 years ago, and I really hoped for some improvements since the last time, especially with the addition of a new big venue - the arena space, but that was NOT the case, unfortunately. It almost felt like this was the first time Monopoly was organizing such a big scale event which is not the case either.
1) Security checks - barely looked into big backpacks, could have brought in almost anything inside the venue with thousands of people. Cosplay weapons were not checked either.
2) The positioning of all areas didn't make any sense.
Autographs and photos could be found in 3 different buildings and different levels (while they could take example of other most cons where autos/photos have designated SINGLE space to make queuing and orientating simple), with inadequate estimation for some guests (like Neil Newbon who had a long queue for 2 days straight which had to cut through to get to some other guests/other side of hall). It lead to overcrowding, jams, and ridiculous one-way systems that created many dangerous or very uncomfortable situations for event attendees.
3) Aliexpress and Temu crap sold at double the price with some vendors who also sold products of questionable quality. Artist Valley was the best thing, but it had like 20 tables or so, compared to other cons this was extremely sad to see. Also, artists were placed in a hall that had a massive migration of attendees, so very crowded. Some artists were also scattered between merch stalls which I could not understand why there could not be a proper Artist Valley corner somewhere to place ALL of them in (and there definitely could have been with better planning).
4) Panels were busy and you had to queue for all of them (so pre-paid panel or free, it was all same demand, and I am certain they are pre-paid to get more money, not for attendees' comfort and safety), but it would have been fine if they would have actually set up a system for queuing ahead of the con. The fact people had to queue on 2nd floor, then 1st floor, then OUTSIDE for half an hour, and there were no proper directions so a lot of people did not even know what the queue was for or where it started and ended - RIDICULIOUS. They could have done a snake method and prepared barriers, and also not crammed that mini Artist Valley and big guests for photos/autos in the same building and used all that space to set up proper queueing and exiting system for the panels. Also, the fact that even if you just wanted to enter Red Zone and not for panels, despite TWO MASSIVE doors on both sides, most of the time people were not allowed to use them and staff was very rude about it. People had to go through the arena (multiple narrow stairs, then big crowd to push through), just to get into the building.
5) I am not even going to start on that one-way system after each panel. I agree with the idea of people leaving the auditory after each panel to make space, but seeing people in wheelchairs being forced to leave or even worse, everyone forced to do 20-30 min walk ALL AROUND the comic con through ALL 3 buildings (multiple stairs, escalators, walking outside through the rain, narrow walkways and main crowd areas). Whoever came up with that must be a genius. So many people have invisible disabilities (physical and mental), and even the ones who don't, to be made to do this walk 3-5 times if you wanted to get into the panels was tiring both physically and mentally. People were constantly forced back into a moving and pushing crowd with no clear indications of exits and that was very overwhelming.
For this reason, Saturday was the worst experience I've ever had at any con (even worse than 2022 CCL). Sunday was a bit easier because less people in overall and also I already knew about these ridiculous systems + where to find things, but that does not excuse this whole mess that was created by the organizers.
The only positive was Sebastian Stan queuing. Having timeslots (should be implemented for EVERY guest) was helpful as people showed up when it was their time, so no overcrowding. Waited around 15 mins to get my photo in a quiet area, and Sebastian was lovely, too. As far as I know, it also ran quite on time with no huge overtime (I assume they did not oversell this guest which CCL usually likes to do with others).
For the ticket so expensive this was barely worth the experience and stress. Maybe CCL should attend some other cons in the UK to take an example at how to better organize their event. But since people are going, I don't think they will care to fix it as they didn't care since 2022 it seems.