Swift delivery and good value product.
Swift delivery and good value product.

10 months ago
Ordered sodastream syrups 2 weeks ago and they still didn't even dispatch them, unbelievable. Now I don't have neither £50 nor syrups.
10 months ago
I ordered a lansanya Took 1 hour Shit service Small portion All Moldey I feel sick Food was shit
10 months ago
Wanted to buy a Lelit Elizabeth espresso machine and found it at a much cheaper price on the Coffeefriend website once I’d subscribed to their emails. Have to say I felt a bit unsure reading some of t... See more
Swift delivery and good value product.
simple website (payment part a hassle) but got there fully informed of delivery and arrived as promised
Good price for the coffee machine and you answered all my questions quickly - letting me know that it did indeed come with a European plug which was fine considering the discount.
Good price for delonghi coffee machine EC685, cheaper than anywhere else that I could find and swift delivery service, ordered on the Saturday and arrived by the Tuesday..
easy to order kept me informed,quick delivery,happy
Delivery so quick! I am delighted with the coffee machine, thank you 😊
Quick and efficient service.
Quick delivery and great service
Great service and communication I received my item quickly. Thanks.
Speedy delivery. Item as described. Thanks
Usefull advice on the site. Had what I wanted. Speedy delivery.
Great espresso machine at a good price. I called them to check the model number which wasn't crystal clear on the website. The lady I spoke to was extremely polite and helpful. Although she wasn't able to answer my question she got a colleague to reply by email within an hour or so. The machine arrived in perfect condition within 48hrs. Great service. Would recommend.
Good customer service and excellent delivery
Ordered and delivered very quickly
A company that deceives customers! Irresponsible, do not buy! The coffee machine is faulty and they refuse to replace it! They questioned me about improper use of the coffee machine and refused to believe it was faulty. I only bought it one day ago, and it had issues during the test run. I contacted them multiple times, but they kept insisting that I was using the machine improperly and doubted my knowledge of how to use it. This is extremely disappointing, and I will not choose them again. upadte at 26/10 They agreed to take back the coffee machine for inspection or repair, and I received it today. The machine is functioning normally, but it came back a bit dirty after the inspection, so I’ll need to clean it myself!
I bought two products from coffee friend. When I needed to contact them they had very good, prompt communication.
I’m not often gobsmacked but wow. Ordered a Krups machine at 14-30 yesterday. Arrived at 0800 this morning before breakfast. Now that’s quick by any standards.
Amazing!!! Product and delivery are fantastic and a decent price
The order turned up well within estimated delivery time.
The coffee pot is exactly what I wanted.
Based on analysis of 168 reviews rated 1-2 stars for Coffee Friend
“Excellent service from coffee friend sales team, shame they let were let down by the delivery of the machine”
“I ordered a lansanya Took 1 hour Shit service Small portion All Moldey I feel sick Food was shit”
“Via email I asked to cancel and refund the order, again no response”
“Don't buy anything unless you're certain of it”
“Called the company back they said they would investigate and get back to me… no response… Responded to the email mul...”
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Coffee Friend is an online retailer specializing in coffee and related products, offering a wide selection of coffee beans, equipment, and accessories. The company aims to cater to coffee enthusiasts, ranging from casual drinkers to serious aficionados, by providing quality products that enhance the coffee experience. Customers can explore a diverse range of brands and types of coffee, ensuring they find options that suit their tastes and preferences. In addition to coffee, Coffee Friend also supplies various brewing equipment, including espresso machines, grinders, and filters, as well as merchandise related to coffee preparation and enjoyment. By focusing on customer satisfaction and product quality, the company strives to support coffee lovers in their quest for the perfect brew. With an emphasis on reliability and a user-friendly online shopping experience, Coffee Friend serves as a valuable resource for those seeking to elevate their coffee journey.
Coffee Friend receives a mix of feedback from customers, with many praising the quality of their coffee and the speed of delivery. Reviewers frequently highlight their positive purchasing experiences, especially when finding good deals on coffee machines. However, a significant number of complaints focus on order fulfillment issues, with customers expressing frustration over delayed shipments and incorrect product specifications, such as receiving machines with European plugs instead of UK ones. Some consumers report having to chase their orders for weeks or even cancel them due to payment discrepancies. While many appreciate the good customer service when issues arise, the inconsistency in order processing detracts from the overall experience.
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