Cluey Learning has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
My Yr10 student who is preparing for VCE mathematics is finding the Cluey tutorial extremely helpful. The tutor is flexible when it comes to changing up topics being covered on any particular session. A great experience for my YR 10 student.
i have learnt at lot and feel more prepared going into tests
Cluey learning sessions have sky rocketed by childs confidence and understanding within 4 sessions. Highly recommended for tailored tutoring
Cluey learning is convenient, and my daughter says her tutor is very helpful and explains until she understands. For working parents having the convenience of extra tutoring is key and Cluey learning ticks those boxes.
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clueylearning.com.au270 total • Write a review
Upon initial investigations the person we spoke to was very friendly and knowledgable about the program and what tutoring would entail. The Tutor that was matched with my daughter has been wonderful, she is very patient and kind and means my daughter feels very comfortable to learn and participate in the sessions. There is feedback provided after each session and my daughter's school teacher has even provided some content of what they working on to ensure the turoring sessions align
Date of experience: April 3, 2024
My daughter really likes her tutor and is learning a lot from her. She struggles with learning and school in general, and her tutor has made great connections with her. We have moved times just to keep this same tutor.
Date of experience: April 1, 2024
US
The tutors had some wonderful strategies to help me son understand the content he is learning for English and Mathematics. They are kind and patient, they make their best effort to help my son. Although it might not always work that way, I really appreciate the support his tutors have been providing, I love to see them keep up the effort and make improvements to help better understand the content when it doesn’t work out well.
Date of experience: March 23, 2024
My daughter just loves her tutor with Cluey, makes her feel like she can achieve anything and helps with what she’s really struggling with and my daughter doesn’t feel like it’s just a chore! love the feedback at the end of each session , would highly recommended giving Cluey a go!!
Date of experience: March 10, 2024
My daughter commenced online tutoring for Year 12 Mathematics Extension in October 2023. Over the course of 14 tutoring sessions she had 7 different tutors many of whom did not know the syllabus or subject matter. There was no opportunity for continuity or for her to establish a working relationship with her tutor. To their credit Cluey refunded the fees for unused sessions and also did not make me pay the termination fee. I will not be using the Cluey Learning service again.
Date of experience: March 9, 2024
US
My son started his tutoring with Cluey in January to prepare him for his NAPLAN test. What a joke: over 3 months we had several teachers changes in both subjected we signed him up for. For that matter before he started his lessons, the tutors changed at least 2 times. Two of our lessons were cancelled by the tutors at the time of the lesson, for technical reasons. One of those sessions has not been refunded although my son was logged in and i was the one contacting Cluey to understand why the teacher logged in and out whitin a minute of the scheduled lesson. I had to request mock test for one of the subjects, and this was only provided the week before his last lesson. What promped this review was the fact that after my son completed his mock Naplan Test no feedback were given to him neither by the tutor during his last lesson nor by the system. We also found that most of the tutors were students with no teaching experience, some of which were not even based in Australia. I would discourage anyone from sign up for this service, you will getter a better experience and more value for money going with a different provider.
Date of experience: March 5, 2024
Tutoring = 5* / Service = 0 I would give their service a negative rating if I could. I can't speak to anyone on the phone. They send template emails. It's extremely frustrating. I've being trying to sort out my account for 2 weeks, even taking a snapshot of my bank account to show them how much funds are in it. Funny how the debit for a cancelled failed session works every time. Rather sign up with a service where you can actually speak to someone on the phone who is willing to assist you as my son has already missed half the term. And to think I was going to sign my other son up as he's just started grade 2!
Date of experience: March 1, 2024
The learning is fantastic and my son is learning a lot from his tutor who is very good. The customer service is terrible and we are owed so many cancelled sessions or sessions where the tutor was changed without our consent and we cancelled. I am constantly writing to them asking to keep the original tutor. They keep reinstating him but it wastes my time. Just want to have better customer service and the sessions we have cancelled or not attended with tutors we didn’t agree to the change refunded They just ignored this request and have never paid me.
Date of experience: February 26, 2024
US
DON'T WASTE YOUR TIME OR MONEY. The student has to have their phone with them but my daughter is being tutored at school where phones aren't permitted in the class. Can't even change your password without spending 20 frustrating minutes on the phone. No demonstration on how to join her session, so we just pay and cross our fingers it's not at difficult as changing a password!!! Only parental access so you have to give your child your log in details, including password, so they can access YOUR account....!!! The salesman doesn't offer any of this information, just tells you how simple and great it is...well it's NOT
Date of experience: February 26, 2024
For the SECOND WEEK in a row I have logged in to find that my session was cancelled. I have asked more times than I care to remember via phone and email that my daughter's maths lesson be converted to an English session. I was told that this had happened and yet I logged in to find the session cancelled. I explicitly asked the consultant that I spoke to on Thursday to not cancel sessions but instead offer an alternative tutor if her primary tutor is not available.My daughter is struggling - I came to you for help. Instead all I have got is frustration and broken commitments. She will now be into her third week without tutoring in spite of the fact that we have restructured our weekends around making her available. I enrolled her at the beginning of term but have only successfully had two and a half sessions.
Date of experience: February 24, 2024