For the SECOND WEEK in a row I have…
For the SECOND WEEK in a row I have logged in to find that my session was cancelled. I have asked more times than I care to remember via phone and email that my daughter's maths lesson be converted to an English session. I was told that this had happened and yet I logged in to find the session cancelled. I explicitly asked the consultant that I spoke to on Thursday to not cancel sessions but instead offer an alternative tutor if her primary tutor is not available.My daughter is struggling - I came to you for help. Instead all I have got is frustration and broken commitments. She will now be into her third week without tutoring in spite of the fact that we have restructured our weekends around making her available. I enrolled her at the beginning of term but have only successfully had two and a half sessions.