Church's Shoes Reviews

Over the years I have had countless pairs of Church’s shoes repaired by Church’s. The service was always excellent. But now Church’s have adopted policies and procedures that are cynically calculated to put off customers from using the service. For example, a requirement to return shoes to the store where they were purchased, payment in full in advance (£290!) and a refusal to undertake works where there is evidence of wear and tear! Really? Not the great British institution it was once

Bought a lovely pair of Chelsea Boots a year or so ago. As the soles became worn I took the opportunity of Church's repair service. I shouldn't have. I never saw the shoes again. A €290 "service" for a now €980 boots. Church's reimbursed the original price of the shoes, which leaves me €140 short of a new pair of shoes. Disgrace!

It would appear that Church's have changed their Terms and conditions and have returned to an age that does not support online or mail order activity. Having contacted Church's to request confirmation if they could repair my boots, bought in 2019 from Selfridges in London. I have been advised that they only support engagement, through the shop the boots were purchased and that they will not repair items bought from other locations, including those bought online. As the nearest shop was over 200 miles away, their response was to simple send me the link, again for their store locations. One of the reason I bought the boots is to enjoy the repair service and extend the life of what was a good product. Utterly appalling service and an indication that Church's neither value their customers, their reputation or their future. I will now have to source alternative boots from a reputable retailer.

Terrible customer service. I have contacted them several times via email about purchasing a pair of replacement laces for my Ryder III Chukkah. No response from the company,

Despite the retailer Mr Porter Ltd refusing to repair my Church's shoes saying that the time elapsed since the shoes were purchased was outside of their policy and refusing to accept the responsibility to repair them despite the shoes only being worn 30 times, Church's Shoes took them back and repaired them free of charge no questions asked. Brilliant thank you.

Used to be a reliable shoe retailer but the quality is just not the same anymore and the customer service is very patchy. Got too big for its shoes? I still like my Church's but it has to be acknowledged that better value can be had elsewhere at this point.

See ad. On Facebook church shoes see trainers £35 2 weeks delivery so paid, straight away got a email delivery may take longer and a tracking link. Week later shoe were in Singapore ! Looked at my bank see the £35 was in dollars $ and a change for paying in foreign currency exchange fee. 3 months not received shoes. Just had a email from church shoes advising with a contact number. I have them my number for the reply said there number should begin with different letters! I attached a copy of the successful purchase, they have not got back to me. This is a scam by just taking your money or sending you terrible quality useless shoes you can't return. !!!

Poor quality shoes and very disappointing after sales service. After only one season of occasional usage the soles of my Alexandra boots got a very significant wear and tear and the zipper of one shoe broke as well. Unacceptable for this price tag shoes. The after sales service made the experience even worse by ignoring my complaint and not offering any solution.

Awful company. Driven by greed. Put prices up by 50% overnight without improving quality (which is very poor to say the least). Much much better shoes at a fraction of the price from Cheaney or C and J. For God's sake they are 50% more expensive than Edward Green. Church are going bust and it cannot happen soon enough.

I bought sandals from them, comfortable and beautiful, but after a couple of months the clasp broke.

I have 5 pairs of Church shoes and have been delighted by 4 of them but they have all been without problems. My pair of brogues which have been faulty (to the point where the sole fell off today when out with them) have been shocking - I contacted Church to sort a repair 2 months ago but they didn’t get back to me. I couldn’t be more disappointed at the after sales service! I am planning on buying some new brogues but I think I’ll be going to Cheaney’s going forward. Even my Oliver Sweeney shoes have been better. It is such a shame as my suede loafers and my dress and work shoes have been great - but I haven’t had problems with them - if you do Church are genuinely appalling.

Good customer services. Always there to help. I have enjoyed my trips to church’s store. Well done team!!

Unfortunately, Church’s shoes purchased from Iconic A few years ago, I bought a pair of Church’s Burwood Brogue shoes from Australian online retailer the ICONIC. This is in fact a pair of expensive shoes and I have kept them in mint condition. I recently read an online article and learned Asymmetry in shoes is a Common Quality Defect. And I thought of my Church’s Burwood Brogue almost immediately. On the right shoe, the seam of the rear quarter is not centred, but off to the right. I contacted Church’s straight away. Amazingly, they quickly responded to my message. At that time, I honestly thought Church’s was going to look after their consumer. After a few emails back and forth, it turned south before long. Church’s shoemaker advised me to contact ICONIC (the Australian retailer) as it is Church’s policy and procedure before the faulty shoe can be sent to Church’s repair centre. So, I emailed ICONIC. Yes, the rest of the story has followed the classic plot. Long story short: Whilst Church’s shoemaker claims the retailer ICONIC is liable for checking defects before selling, ICONIC believes their customers should cop it if they fail to check the quality of their purchase on delivery. I have expressed to both Church’s and ICONIC that I don’t appreciate being led in running circles with no genuine intention to solve the problem. And there are simply so many other good options in the market especially at high price bracket, end of story.

Excellent quality shoe! I can’t fault the quality of my shoes and am looking forward to adding more from Church’s

Wonderfully made shoes almost on a par with Alden’s. My advice would be, however, not to use their website until you know your exact fitting! Their website requires work as it lags behind in quality what it represents. (Sad update 5/2023: Prada-Church’s prices have gone through the roof nonsensically not related to actual quality anymore, hence Cheaney’s and Loake’s much better option for shoe lovers)

Very disappointed indeed with Church's. I have been buying Church's shoes for 20 years and then bought a pair of slippers as Christmas present for my elderly father. I discovered months later that he had not worn them - at all - and asked if I could return them. Church's refused because (and they were right about this) the time limit for returns had expired, so no refund nor credit against a future purchase. That is not the sort of approach I would expect from a supposedly top-end business. Premium prices but not premium customer service.

Fabulous Product, Fabulous Staff, Lousy Web Site - Way too much heavy-duty pictures makes loading this site feel like pushing a boulder up a steep mountainside. However, if you manage to cope with the lacklustre site and the dyslexic staff, the product is well worth it and if you're in Canada, these are just the shoes you wanted, particularly as the new treaty between Canada and the EU has just been ratified, abolishing the ridiculous punitive Canadian Tariff. These men's shoes are the ones that say more about you than you ever could. They're the ones that will get you that dream job you've always wanted. Don't be afraid to ask, the staff are super-helpful (even if they can't spell to save their lives!).

I should have read reviews here before deciding to buy shoes online from this company, however as such a well respected brand I didn't feel it was necessary. Lesson learned. Shoes bought as a Christmas gift for my dad - not 100% sure on size but I knew I could exchange if they didn't fit. As I couldn't travel for Christmas to him I decided to just return them with the plan to buy them again closer to the time I could travel and see him. Over 3 months later and I have only now received my refund. Countless calls with Church's customer service who don't seem to have a clue. Shoes eventually picked up several weeks after arranging for this - shoes lost for a time in transit by DHL, then ended up back at my relative's house! (where they had been delivered in the initially as was staying there at the time). New paperwork they sent me not scanning as incorrect. ££ spent on calls to DHL to try rectify. An absolute farce and no goodwill from the company on any potential future purchases (as if, but I would have expected something given the mess it was). Service like this is appalling from any company but when one is spending over £500 for shoes.....diabolical.

The customer service is quite terrible. I’m still trying to return a pair of boots (to big). They don’t return emails or respond to phone calls

Church's customer service is horrific. Don't purchase from Church's online, ever. I bought a pair of shoes that was too small in size, returned them, and the team refused to accept my return as they found "scratches" on the heels. The shoes were sent back to me - the "scratches" they spoke about I could not have caused as I tried the shoes literally without taking a step, and these scratches could also barely be seen. For a month I haven't heard back from the CS team. This company just isn't run professionally with a "customer-first" mindset, and I will never purchase from here again.