Church's Shoes Reviews

Great shoes but terrible customer service. First time I bought online and the product was faulty (first time in 10 pairs) . Tried three times to get DHL to pick them up and they never called. The customer services were not interested and empowered to help. Will never buy on line again. For a premium product it’s a very poor service

When I first purchased Church shoes in the early 1970's in London, I did not know how good they were but after wearing them for a year I bought more and more until at one point I had more than twenty pair. I would send them back to the factory to resole and heel and they would come back like new. Rarely did I throw a pair away. About ten years ago, I noticed that the quality was going down so I quit buying them, but since I already had many pair, I did not care. But recently, I sent a pair back to Chicago to forward to the factory for resoling and heels. Well, after two months they told me my shoes could not be repaired because they were built the old way. I told them to throw them out and I will make do with the dozen pair I own. What a shame the new owners have lowered the quality and not the price.

I have ordered several pairs from Church’s website this year for the first time as my go to retailer stocks many fewer models and colours nowadays. The shoes are top quality only bettered by Edward Green and Gaziano & Girling. I find their leathers better than C&J and their insoles too. E shop was excellent and very efficient with goods arriving very well packaged.

Shoes are good customer service is terrible. I returned shoes 6 weeks ago and still no refund. I have spent along time on hold and still getting no where. I think they are basically holding onto customers money.. I wont buy again ever

Good and bad. 1. Regent Street branch - any chance you could answer your phone when customers call during your working hours (10h10)? Or since you were bought by Prada are you now working to Italian hours? 2. Burlington Arcade branch - Louis thanks for answering your branch's phone and helpfully telling me the cost of a sole replacement, and carefully explaning the process. Great service Louis, Regent Street could learn from you!

I bought a pair of Church's loafers online at the end of November 2019. They didn't fit well, nor did I think they looked particularly good, so decided to return them. I took them into the store at the Royal Exchange to return them, and was surprised to learn that they could not assist me because they (the physical store and website) are two totally independent entities. Anyway, I then had to go through the prices of an online refund, including a courier pick up. I was to notify Church's of my request within 14 days (I did) and to arrange the collection within a further 14 days (which was also done in time). The shoes were collected by the courier on 16th December. Since then I had heard nothing from Church's: no confirmation of receipt of the shoes, no confirmation that the refund would go ahead, nothing. Then, on 3rd January, I called them for an update. Turns out the shoes were received and approved for a refund over a week ago. I was told this was a very important step in the process before a refund can be authorised. When asked when I would have been notified of this important step if I hadn't called today, I was told that it would have been today, incredibly. The lady I spoke to blamed the delay on the "very many emails" they have received. The refund could take anywhere between "1 hour and 10 days" to hit my account, meaning it could be fully 6 weeks from initial notification of refund to actually getting the money back.

Poor quality shoes for the price - 7 months of intermittent use in an office environment resulted in a very large hole in one of the shoes. Told that this is simply the expected wear and tear of the shoes and not a product fault - not the best advertisement for luxury goods. Especially when every pair of shoes I’ve ever owned, some at nearly a tenth of the price, lasted for years longer without any similar issue. The Customer service on the back of this hasn’t been great either. Being offered a 30% reduction in a repair cost that’s frankly extortionate on its own isn’t exactly the resolution I was after. Very disappointing and a dissatisfied customer all round.

I keep on buying loafers from Church's and I think I realized the reasoning behind it: 1) The stitching on the leather is pristine; 2) They look absolutely stunning - the artisanal expertise always brings me back to this brand.

All this slander of Church's shoes is totally out of order. If you are not willing to pay an indeed hefty price go for another brand. The leather of the classical shoes like Oxfords is exeptionally good. My advise: go to a store and try different fits. That will make all the difference. And the service by the staff of both the London and Brussel stores is outstanding. So stop moaning if you cannot afford a pair of quality shoes.