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Katy's professionalism and understanding of what we want from our cruise has ensured that we got a great deal and allowed us the flexibility for future cruises. Her updates and engagement are excellent and always timely. A great Connoisseur.
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It would appear that Church's have changed their Terms and conditions and have returned to an age that does not support online or mail order activity. Having contacted Church's to request confirmation if they could repair my boots, bought in 2019 from Selfridges in London. I have been advised that they only support engagement, through the shop the boots were purchased and that they will not repair items bought from other locations, including those bought online. As the nearest shop was over 200 miles away, their response was to simple send me the link, again for their store locations. One of the reason I bought the boots is to enjoy the repair service and extend the life of what was a good product. Utterly appalling service and an indication that Church's neither value their customers, their reputation or their future. I will now have to source alternative boots from a reputable retailer.