Church's Shoes
View company profile →
I will never buy from this company again
I should have read reviews here before deciding to buy shoes online from this company, however as such a well respected brand I didn't feel it was necessary. Lesson learned. Shoes bought as a Christmas gift for my dad - not 100% sure on size but I knew I could exchange if they didn't fit. As I couldn't travel for Christmas to him I decided to just return them with the plan to buy them again closer to the time I could travel and see him. Over 3 months later and I have only now received my refund. Countless calls with Church's customer service who don't seem to have a clue. Shoes eventually picked up several weeks after arranging for this - shoes lost for a time in transit by DHL, then ended up back at my relative's house! (where they had been delivered in the initially as was staying there at the time). New paperwork they sent me not scanning as incorrect. ££ spent on calls to DHL to try rectify. An absolute farce and no goodwill from the company on any potential future purchases (as if, but I would have expected something given the mess it was). Service like this is appalling from any company but when one is spending over £500 for shoes.....diabolical.