Stress free and easy experience, agents helpful, attentive and understanding
I was trying to find a property for my first rental, and moving as far as from the north west to the south coast my experience with Charters, in particular estate agent Lily, made this stress free and... See more
Was super anxious going into this process, but Holly has been wonderful! She’s attentive and knowledgeable, and has been there for every question I’ve had responding personally and quickly.
We received excellent, attentive and friendly service from the Gosport branch - and good recommendations for possible properties. We were shown around several properties by Maya Jorgensen, who was fri... See more
I have been letting my properties through Charters for a few years and find the team at Charters Southsea, very friendly, professional and well organised in letting my properties. I am very happy with the service they provide and hope for them to continue letting my properties in the future.
Kirstie, Saty and the team were extremely helpful throughout the process of securing a lease on a lovely property. The process was made simple and efficient through their help, and we are very grateful for it. Highly recommend
Great experience with Charters (Cameron and Chloe)
I previously used Charters Romsey to sell a property and so was keen to utilise their services again when purchasing my a new home. I have been really impressed with the team at Charters Chandlers Ford. Chloe initially showed me around properties and was informed and lovely. Cameron is a great asset; he has been brilliant at communicating details throughout the process and in an industry often littered with confusion and tactics, he was clear, honest and kind. I'm grateful that he was able to support me during this purchase!
Nathan at Bishops Waltham was an absolute pleasure to deal with on our recent purchase. He facilitated several appointments at short notice and nothing was too much trouble.
The Team at Charters Fareham have been brilliant in assisting me in my first rental property. They have had swift responses to all queries, bookings and set up for the tenancy.
In particular I'd like to thank Kelsey who has been swift in responses to property maintenance jobs and sending any documents I've needed.
Excellent service. Thank you! :)
Edward Kendall came to value our house and we were very impressed with his friendly but at the same time,professional manner,such a lovely guy and if we ever do decide to sell we would certainly use this company- a breath of fresh air compared to some other Estate Agents!
Charters have been very patient and have constantly updated me whilst being totally professional in guiding me through the process for which I am very greatful. Jo Goddard especially has been very approachable and been a pleasure to deal with.
Good understanding of landlord requirements with effective management of our portfolio of properties. Most recently, Shelby and Billie have done an excellent job of getting two properties let before the current tenants leave.
We have been dealing with Kirsty Adams who has been very responsive on our queries and extremely helpful in guiding us on selling our house ( first house in 25 years to sell). Thanks Kirsty.
I had a great experience with Charters, the estate agent, Andy, was attentive, informative and a good listener to my needs. I would eagerly use their service again
Me and my partner are looking for our first place together. We have 5 viewing with Zoe Scott from the Gosport branch and she was wonderful! Throughout the process so far, she has been quick to respond and has provided any and all information we have asked for! I have been very impressed by Charters so far!
As an overseas landlord, I rely on local agents to manage my property in Fleet, Hampshire. My longterm tenants gave notice and I have been very happy with the friendly and well-organised service of the team who marketed the property for rent and found a new tenant really fast. They organised some small repairs and the whole process was very smooth. Many thanks especially to Gracie, Jacqui and Kirstie and everyone else involved
I had such a great experience renting a property through Charter Estate Agents. Sharon was absolutely fantastic – incredibly efficient, professional, and helpful throughout the entire process. She made everything run smoothly and kept me updated at every stage. It was such a stress-free experience thanks to her! I would highly recommend Charter, and especially Sharon, to anyone looking to rent. Truly top-tier service!
Excellent service received with this company, especially the help we had from Darcy. We had very specific needs and he went above and beyond to find us the perfect property, which we hope to move into soon. Thank you so much Darcy.
Very helpful and responsive great properties available and Sophie pickering was absolutely amazing awnsered all our question and made everything clear and easy through out the moving in process
Only just started using Charters but so far they have been so helpful & so proactive. Really enjoying the experience thus far & hopefully they continue to be as great as they have been so far. Everyone at Charters that we have come into contact with has been incredible.
Based on analysis of 6 reviews rated 1-2 stars for Charters Estate Agents
Response time2 mentions
“Don’t know about other branches, but the Southampton branch didn’t give us a good experience”
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Charters Estate Agents is a prominent real estate agency operating in Hampshire and Surrey, specializing in buying, selling, renting, and letting properties. Established in 2009, the company offers a comprehensive range of services tailored to meet the diverse needs of its clients, including residential sales, property management, and investment advice.
The agency caters to a wide target market, including homeowners, prospective buyers, landlords, and tenants. Charters Estate Agents is dedicated to providing expert guidance throughout the property journey, ensuring clients receive personalized support whether they are looking to buy a new home, rent a property, or manage an investment. With a strong emphasis on customer satisfaction, the company has built a solid reputation reflected in numerous positive reviews across various platforms.
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Review summary
Charters Estate Agents consistently receives high praise for their exceptional service and helpful staff, boasting an impressive average rating of 4.9 out of 5. Reviewers frequently highlight the attentive and friendly nature of agents like Maya, Maxine, and Sophie, who provide personalized support throughout the property search process. Many customers appreciate the stress-free experience and thorough communication, making them feel valued and informed. However, a few reviews express dissatisfaction with specific experiences, noting challenges related to property management and communication hiccups. Despite these minor complaints, the overwhelming sentiment remains positive, with customers recommending Charters for their professionalism and dedication.
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