CEX.IO

horrible soporte, si quieren obtener mas informacion solo vean en reddit la cantidad de quejas que hay, ya me fui de esa plataforma que no valora a sus clientes, no tienen que hacer una investigacion exhaustiva, solo atiendan a todos sus clientes

I recently tried using CEX.IO and wanted to share my experience. I opened an account and saw on their site that withdrawals to MasterCard (without IBAN) were possible. Since I only have a MasterCard, this seemed like the right option. When I attempted to withdraw, I received the message: “This card is not available until you make a deposit.” Thinking it was an anti-money-laundering check, I deposited €20 and bought USDT. But even after that, the same error appeared. When I contacted support, it took about 12 hours for the first reply, and another 12+ hours for each follow-up. Eventually, they told me that withdrawals to MasterCard are not actually supported by their provider, and that I should use VISA or bank transfer instead. This left me frustrated because: Their advertising is unclear (they say MasterCard withdrawals are possible, but in reality they aren’t). Support is very slow. I lost my €20 deposit and additional fees in the process. This is just my personal review, but I don’t plan to use CEX.IO again.

After a few years, I decided to withdraw my 3 ETH from CEX.IO and transfer them to my friend's account, because my daughter is planning to get married. The transaction took 7 hours, after which I received a message: "Your recent withdrawal has been rejected." And "Rejection reason: Something went wrong. Please give us a few moments while we fix the issue." The next day I received an email from Bohdan Bunchuk, Head of Account Management, CEX.IO, (we had a very good communication in the previous months regarding some other explanations) where he tells me this: "I am reaching out to you regarding your recent crypto withdrawal of 9980 USDT. Could you please clarify the destination of your withdrawal, e.g. another platform, your self served wallet, etc. Also, please specify the name of the wallet/platform. I will be looking forward to your reply soon." The next message was: "Could you please specify under what conditions you are sending these funds to a friend? Where did you meet this person (in live or on the Internet)?" I explained everything nicely and then the answer came: "I will check your case with the team. As soon as we have an update, we will reach back out to you. In the meantime, have a great day." It's been 10 days and there's been no response, even though I've been sending messages in the meantime. Even their AI assistant said he doesn't see any problem I don't understand, what is my case, when you can clearly see that everything is clear and clean and why they don't allow me to transfer my funds I hope someone from CEX.IO will read this and help me speed up this process. P.S. If everything goes well soon, maybe someone from CEX.IO will get a wedding invitation. P.S.-2 Today is my birthday and maybe is good moment for some kind present from CEX.IO, something like possibility a withdrawal of my funds P.S. yesterday we solve all problem. Today everything is OK.The main problem was, why don't you allow me to send funds to third parties? Does this apply to all your users?

Edit: funny enough one day after this review was posted they promptly emailed me back and informed me I would have to surrender the funds in my account to close it. I hope they get what they deserve - every last one of them. I submitted a formal request to close my account well over 1 month ago and haven't heard a thing back since. I even received an email confirmation that the process had started and everything... Not a single word from the company. Should be investigated for fraud and I will be reporting them for this since they can't seem to release someone's funds after me being a near 10 year customer...

No idea how the exchange is but I heard a lot of people had issues, especially when withdrawing money. As far as the "community project" go, CEXIO is currently running one of the worst crypto scams in recent history with their Telegram tap games without any usability or anything backing that up. Then they transferred everything to BeCexy (still them, just a new name to take off the blame for the scam and rug pull) and think they will get away with it. 0/10

TOTAL SCAM PLATFORM. I invested a very large sum of money into some crypto. When I wanted to transfer it to my cold storage the blocked me after I withdrew $40k and refused to allow me to withdraw anymore. I had to hire an attorney to get involved. Apparently they hold your money and use it as leverage for them to buy crypto.

Had a hard time withdrawing my funds. Not going to use this again.

Lost access to account and now there is no way to regain access. By far the worst customer service I have ever encountered (and no I'm not dropping my info on this response because it's a security issue). Trying to get a hold of a human to talk to about my issue has been a massive pain. You basically need to work through a bunch of Automated Responses before you can get in a line to get info a chat with one of their agents which I have tried multiple times to do and have yet to connect with an actual person.

I have been trying to realise my crypto for a very long time. When attempting to withdraw onto a debit card, I have been sent in circles with requests to verify a long expired and destroyed card and requests to send photos of statements which my bank doesn't offer. As they have since added the option to withdraw to a Swift credential. I am now trying to use that and I am faced with a generic error message. This is a scam! They have stolen my money!

Apparently CEX10 have a 5 day response, which in Crypto terms means that people could lose a lot of money if they are having issues with their wallet or app. My wallet has gone up, I want to withdraw funds from my wallet. I cannot do so either on my pc or phone app. I was going to withdraw some of my money so that I could afford to go on holiday with my children. By the time someone bothers to get back to me, the prices will have dropped and I will have lost an opportunity. 5 day response is useless. They are so remote they might has well be in orbit! No helpline, no phone numbers just a remote and distant company who ask for information from me, and then still ignore my queries. Another problem with CEX10. I cannot log in on my pc even though it used to. Now it doesn't recognise email address or password, despite it working in March this year and I have not changed the password. Phone app is useless, despite constantly trying to withdraw money, I keep getting an action required notification, which despite sorting out, does not go away. I cannot withdraw money on my phone app. So basically CEX10 have my money and I have no access to my funds. I have attempted to log on on another pc but when it does let me log on, it doesn't recognise who I am and so I appear to have no money in my account despite my phone app saying I do. I have had nothing but problems with this company from day one, and again I have more issues. I would say find another company quite honestly as by the time anyone bothers to respond, my fund value will have dropped. The only thing I want is to draw some of my money out. But this is not possible. Despite sending a response to this review and me replying, they have continued to ignored me and now I risk my wallet value going down. Seriously, don't use this company. A 5 day response is pathetic and there is no phone number. Find a better way.

a few months ago i was unable to deposit or withdraw from my CEX.IO account, now i cannot access their website. It advised my 'SMS delivery is limited in your country' but when i try to use google authenticator, the moble app crash out and on my PC its asking me to enter all my credentials as a lost device. this makes absolutely no sense. Update: the app advised to utilize Authenticator, and got this: Mind you the app told me i would get a response in 48 hours, not the same day CEX.IO Support Team 14 Jul 2025, 15:44 (2 days ago) to me Hello Dxxxx, I am contacting you regarding your request to disable the 2FA on your CEX.IO account. As much as I hate to bother you asking for additional information, in order to assure maximum safety and security and to prevent non-authorized access to your account, please send us a short video (up to 30 sec) where you state the following text (in English): "Hello, my name is *First name*, *Last name*, Date of Birth is *DDMMYYYY*, I do confirm that I am a CEX.IO customer and I want to disable 2FA on my account."​ In the video, please, hold your identity document and a piece of paper with "CEX.IO, 2FA disable" + your name and current date on it. Additionally, I have to emphasize, that we cannot open any external links and the video should not exceed 20Mb. Mind that this video will be processed exceptionally for the purposes of your identification as an account holder. Important! You have 48 hours to provide us with the requested video. Otherwise, we will be forced to reject your application for 2FA deactivation. I will be looking forward to your reply soon.

My account seems to be disabled for trading and need the bank card verifying. Despite doing this endlessly, CEX.10 always says its failed. Although they seem happy to take deposits! Customer services are slow and not very useful. Nothing works and no one helps. Account is practically frozen.

CEX IO have good tming putting MY MONEY back to MY debit card UNDER MY NAME. BUT Gush what an ass holes they are this confirms that cex io is very strict and yes cross the line to arrogant for customers while is fast but lacks logic customer care. Just because my husband helps me "decide" what to buy. BUT I do the buy and sale. Enough form them to get arrogant and huffy with us. The tell us to send a video for them, delete all my devices. == IF I do that I loose access to all even to talk to them in tyhe chat. So they want me to loos my money.

After my initial review and after providing my user ID to CEX as requested, CEX has blocked all transactions. I can no longer purchase crypto with any payment method. CEX also did not reach out to me regarding my initial review as promised. Retaliatory behavior is beneath any reputable company. Stay away

I sign up make two withdraws then they suspended my account for 48 hrs for no reason, place is a joke, terrible customer service, find a different exchange. Two days later, I've got my account unlocked but the won't send my money, am I being punked, the got every excuse to hold money

Stay away from these scammers!!! When you deposit everything looks just fine. When you want to withdraw there’s where the problems start! Arrogant support, in specific Helen Foster. They make fun of you, want thousands of screenshots, let you wait for days and after they may even close your account. Waste of time

Nice crypto trading platform. I deducted 1 star because the process of buying is easy, but very hard and difficult when it's time to withdraw. They should really work on that. Thank you.

This is the worst platform ever!! The process of buying crypto is easy but when it’s time for you to withdraw it’s a nightmare 😩!! It’s ridiculous!! They keep saying “ the requested amount is not within limits “ what kind of BS is that?? 😡😡 this is the reason why I love Crypto.com and Coinbase because those are easy to buy, sell and transfer your cryptos.

So far my experience with CEX .IO 10/10. Supper fast and easy transactions, no issues.

Very bad and they always ask for information and when you give them they dig deeper and ask for more and I promise it never stops you feel scared and withdraw your crypto and go to a better platform cex is the worst ridiculous