CEX.IO
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Their response time is 5 days - which will cost you ££££££££
Apparently CEX10 have a 5 day response, which in Crypto terms means that people could lose a lot of money if they are having issues with their wallet or app. My wallet has gone up, I want to withdraw funds from my wallet. I cannot do so either on my pc or phone app. I was going to withdraw some of my money so that I could afford to go on holiday with my children. By the time someone bothers to get back to me, the prices will have dropped and I will have lost an opportunity. 5 day response is useless. They are so remote they might has well be in orbit! No helpline, no phone numbers just a remote and distant company who ask for information from me, and then still ignore my queries. Another problem with CEX10. I cannot log in on my pc even though it used to. Now it doesn't recognise email address or password, despite it working in March this year and I have not changed the password. Phone app is useless, despite constantly trying to withdraw money, I keep getting an action required notification, which despite sorting out, does not go away. I cannot withdraw money on my phone app. So basically CEX10 have my money and I have no access to my funds. I have attempted to log on on another pc but when it does let me log on, it doesn't recognise who I am and so I appear to have no money in my account despite my phone app saying I do. I have had nothing but problems with this company from day one, and again I have more issues. I would say find another company quite honestly as by the time anyone bothers to respond, my fund value will have dropped. The only thing I want is to draw some of my money out. But this is not possible. Despite sending a response to this review and me replying, they have continued to ignored me and now I risk my wallet value going down. Seriously, don't use this company. A 5 day response is pathetic and there is no phone number. Find a better way.