CEX.IO
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My review of CEX.IO: disappointing experience with withdrawals
I recently tried using CEX.IO and wanted to share my experience. I opened an account and saw on their site that withdrawals to MasterCard (without IBAN) were possible. Since I only have a MasterCard, this seemed like the right option. When I attempted to withdraw, I received the message: “This card is not available until you make a deposit.” Thinking it was an anti-money-laundering check, I deposited €20 and bought USDT. But even after that, the same error appeared. When I contacted support, it took about 12 hours for the first reply, and another 12+ hours for each follow-up. Eventually, they told me that withdrawals to MasterCard are not actually supported by their provider, and that I should use VISA or bank transfer instead. This left me frustrated because: Their advertising is unclear (they say MasterCard withdrawals are possible, but in reality they aren’t). Support is very slow. I lost my €20 deposit and additional fees in the process. This is just my personal review, but I don’t plan to use CEX.IO again.