Cathay Pacific is a Hong Kong-based international airline that operates passenger and cargo flights to destinations across Asia, Europe, North America, and other regions worldwide. The airline provides various cabin classes and services for travelers, along with a frequent flyer program and partnerships with other carriers through airline alliances.
Reviewers consistently report positive experiences with Cathay Pacific. Customers often highlight service, crew, business, flight.
A minority mention drawbacks around disappointing, disappointing experience, disappointing experience flight, experience. Overall sentiment is strongly positive with an average rating of 3.9 stars across 10 reviews.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel & Tourism.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
Cathay PacificThis company | — | — | — | 0 |
| 4.9 out of 5 (good) | 100 out of 100 | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,050 |
10 reviews of Cathay Pacific. Filter by what matters to you.
11 months ago
Flying economy wasn't too bad considering the price point. Legroom was adequate and the service was professional.
11 months ago
Upgraded to premium economy for the long haul to London and it was worth every penny. Extra legroom made all the difference, and the meal service was excellent. Crew went above and beyond to make pass... See more
11 months ago
Just completed a 15-hour flight from Hong Kong to New York and was thoroughly impressed. The crew was attentive throughout the journey, meals were surprisingly good for airline food, and the entertain... See more
11 months ago
Have flown with them multiple times for business trips to Asia and they're consistently reliable. Check-in process is smooth, flights are usually punctual, and the service maintains a good standard. T... See more
Quick answers to the questions people ask most.
Cathay Pacific operates flights to over 190 destinations across Asia, Europe, North America, Australia, and the Middle East. The airline's main hub is Hong Kong International Airport, with secondary hubs in various cities. You can check their website or contact them directly for the most current route information and schedules.
You can check in online through the Cathay Pacific website or mobile app starting 48 hours before departure. Airport check-in counters are also available, typically opening 3 hours before international flights and 2 hours before regional flights. Mobile boarding passes are available for select airports.
Baggage allowances vary depending on your ticket type, destination, and frequent flyer status. Economy class passengers typically receive one or two pieces of checked baggage depending on the route. You can find specific baggage information for your booking on their website or contact customer service for detailed allowances.
Cathay Pacific customer service can be reached through their website's live chat, by phone, or at airport counters. Phone numbers vary by country and are available 24/7 in most regions. You can also manage bookings and get support through their mobile app.
Cathay Pacific typically offers Economy, Premium Economy, Business, and First Class on their aircraft. The availability of each class depends on the specific aircraft and route. Each class offers different levels of comfort, dining, and amenities.
Yes, seat selection is available during booking or afterward through the Manage Booking section on their website. Some seats may be available for free depending on your ticket type and status, while others may require a fee. Premium seats and extra legroom seats typically incur additional charges.
Cancellation and refund policies depend on your ticket type and fare conditions. Some tickets are refundable while others may only allow changes with fees or no changes at all. You should review the specific terms of your ticket or contact customer service for information about your particular booking.
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Flying economy wasn't too bad considering the price point. Legroom was adequate and the service was professional.
Upgraded to premium economy for the long haul to London and it was worth every penny. Extra legroom made all the difference, and the meal service was excellent. Crew went above and beyond to make passengers comfortable. Will definitely fly Cathay Pacific again.
Just completed a 15-hour flight from Hong Kong to New York and was thoroughly impressed. The crew was attentive throughout the journey, meals were surprisingly good for airline food, and the entertainment system had plenty of options. Business class seats were comfortable enough to get decent sleep. Only minor complaint is that the cabin felt a bit warm at times.
Have flown with them multiple times for business trips to Asia and they're consistently reliable. Check-in process is smooth, flights are usually punctual, and the service maintains a good standard. The frequent flyer program benefits are decent too.
The 14-hour flight to Vancouver was surprisingly comfortable. Good selection of movies and TV shows kept me entertained. Meals were tasty and served at reasonable intervals. Crew was attentive without being intrusive.
Flight was delayed by 3 hours with minimal communication from staff. When we finally boarded, the air conditioning wasn't working properly and it was uncomfortably warm. Food was cold and the crew seemed overwhelmed. Expected better from Cathay Pacific based on their reputation.
The flight itself was on time and the crew was friendly, but I had issues with my seat assignment being changed last minute without notification. Food quality was average at best. The entertainment system worked well though, and Hong Kong airport is always a pleasant transit experience.
Splurged on business class for our anniversary trip and it was incredible. Lie-flat seats, exceptional meal service, and the crew treated us like VIPs. The lounge in Hong Kong was spacious and well-appointed. Only wish the champagne selection was better, but that's a minor quibble for an otherwise perfect experience.
From check-in to landing, everything was handled professionally. The cabin crew was multilingual and very helpful with my connecting flight questions. Seats were clean and comfortable, though the entertainment screen was a bit small. Hong Kong layover was efficient and the airport facilities are top-notch.
Standard airline experience - got from point A to point B safely and on time. Service was polite but felt a bit rushed during meal service.
Yes, Cathay Pacific provides various special meal options including vegetarian, vegan, kosher, halal, and meals for specific dietary requirements. Special meals must be requested at least 24 hours before departure when booking or through the Manage Booking section. The availability may vary depending on the route and flight duration.
Marco Polo Club is Cathay Pacific's frequent flyer program offering benefits like priority check-in, lounge access, and bonus miles. The program has different membership tiers including Green, Silver, Gold, and Diamond, each with increasing benefits. Members can earn miles on Cathay Pacific flights and partner airlines.
Cathay Pacific has implemented various health and safety measures which may include enhanced cleaning procedures, modified meal services, and health screening requirements. These measures are subject to change based on current health guidelines and destination requirements. Check their website for the most current health and safety information before traveling.
Yes, upgrades may be available depending on seat availability and your ticket type. You can request upgrades during booking, through the website, at the airport, or by contacting customer service. Marco Polo Club members may have priority for complimentary upgrades based on their status level.
Cathay Pacific offers personal seatback entertainment systems on most long-haul flights with movies, TV shows, music, and games. The selection varies by aircraft type and route. Some flights also offer Wi-Fi connectivity, though availability and pricing may vary depending on the specific flight and aircraft.
Cathay Pacific is a Hong Kong-based international airline that operates passenger and cargo flights to destinations across Asia, Europe, North America, and other regions worldwide. The airline provides various cabin classes and services for travelers, along with a frequent flyer program and partnerships with other carriers through airline alliances.
