Castle Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service.
I spoke to Curtis Sutherland who was very polite and he was easy to understand. He asked for my account number and was able to answer my questions straightaway. I was completely satisfied after my telephone call. Thank you.
Resolved the problem without delay. Mhairi Grant
Chris Friel was my contact. He readily understood my difficulty as our office manager has left and I was trying to clarify my contact with Castle - who we pay by direct debit. He guided my carefully and was patient in solving the problem.
Extremely helpful, polite well informed lady answered all my questions very succinctly and resolved my problem. Such a very cheerful and friendly person. A real asset to your business.
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castlewater.co.uk100 total • Write a review
US
Initially I was annoyed with a 'red' letter about our account which are all on DD but one of them failed! Maryam managed to explain this in a calm and friendly manner and we resolved the issue with ease. Very calm, patient friendly lady.
Date of experience: June 26, 2025
Always well treated and efficient.
Date of experience: June 26, 2025
US
Williams changed my experience from the worst to excellent. He is an absolute genius! He is amazing! His customer support skills are second to none. He solved the problems that other people could not solve in years; he solved them in minutes! He took the burden and stress away from my life! Thank you, Williams!
Date of experience: June 25, 2025
The man who helped us was Christopher Milligan. It was great, and fixed our problems.
Date of experience: June 25, 2025
Service advisor was excellent, friendly and competent and sorted out my issue quickly and efficiently. The only reason not to give 5 stars was the 15minute wait to talk to a human
Date of experience: June 25, 2025
Got a bill for a big amount just on the verge of opening a new business. Spoke to William Reid and cannot thank him enough for his service and assistance. He managed to sort out all my needs and also explained my bill could not ask for more. 5 stars for William hands up also a quick pick up on the phone did not need to wait long at all Much appreciated Mehmet Duran
Date of experience: June 25, 2025
Castle Water has charged us £700 in late fees for a £100 bill. Our invoices were going to an unmanned email address so we were unaware of the debt - no phone calls were made to alert us until the debt collection company called yesterday to say we had one day to pay off the £815 or they would disconnect our water. I'm sure they've insured this is all technically legal but it is an appalling way to treat customers. Unfortunately they are the only water provider option for our premises so they have us over a barrel. If you are not in this position and can avoid them, please do.
Date of experience: June 25, 2025
