Castle Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service.
I spoke to Curtis Sutherland who was very polite and he was easy to understand. He asked for my account number and was able to answer my questions straightaway. I was completely satisfied after my telephone call. Thank you.
Resolved the problem without delay. Mhairi Grant
Chris Friel was my contact. He readily understood my difficulty as our office manager has left and I was trying to clarify my contact with Castle - who we pay by direct debit. He guided my carefully and was patient in solving the problem.
Extremely helpful, polite well informed lady answered all my questions very succinctly and resolved my problem. Such a very cheerful and friendly person. A real asset to your business.
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castlewater.co.uk100 total • Write a review
US
Today we finally put Castle waters to bed. Our relationship with castle waters. aka Thames water and the absolute shambles of a company that this is, having you on hold for hours and hours per week. I must say today I called up to be refunded for an over payment of £2.36 and through the chat services spoke to the most competent representative I have over the last 3 years of this nightmare. a system that is completely broken when raising a ticket for incorrect charges they don't have an actual process just whom ever picks up that random email and without looking at your complaint or raised ticket they will have their collections department and red letters coming through your door like Usian Bolt. To say we are ecstatic to be leaving would be an understatement and such a huge scam to have customers automatically allocated to castle water without choice.
Date of experience: June 27, 2025
I spoke to Robert re return to sewer appeal forms and he sent me the forms realy quickly. He was very helpful and professional.
Date of experience: June 26, 2025
US
Maryam Yusuf is a very good service, I just paid my bill 11/06/2025 , a few days later I received a bill letter, Today I received another bills letter, It makes me so much headache ,and Maryam Yusuf ,she help me find out I owe you zero ,nothing! So I feel much better now. Thank you
Date of experience: June 26, 2025
