CA
Castle Water
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Disgusting unethical company
Castle Water has charged us £700 in late fees for a £100 bill. Our invoices were going to an unmanned email address so we were unaware of the debt - no phone calls were made to alert us until the debt collection company called yesterday to say we had one day to pay off the £815 or they would disconnect our water. I'm sure they've insured this is all technically legal but it is an appalling way to treat customers. Unfortunately they are the only water provider option for our premises so they have us over a barrel. If you are not in this position and can avoid them, please do.