Castle Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service.
I spoke to Curtis Sutherland who was very polite and he was easy to understand. He asked for my account number and was able to answer my questions straightaway. I was completely satisfied after my telephone call. Thank you.
Resolved the problem without delay. Mhairi Grant
Chris Friel was my contact. He readily understood my difficulty as our office manager has left and I was trying to clarify my contact with Castle - who we pay by direct debit. He guided my carefully and was patient in solving the problem.
Extremely helpful, polite well informed lady answered all my questions very succinctly and resolved my problem. Such a very cheerful and friendly person. A real asset to your business.
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Although there were IT difficulties on the day of my phone call Lysa has nw sucesfully added my email to the account so I can access invoices etc. I have found that the people at Castle Water work to assist us as customers and are easier to deal with than Electicity or mobile phone companies.
Date of experience: June 30, 2025
Telephoned to speak about my account. Great customer service from Jamie Hulme. Was easy to talk to
Date of experience: June 30, 2025
Called to add meter reads to a few accounts as portal was not working call was answered by a very helpful agent Fraser Campbell who took these reads with no problem at all
Date of experience: June 30, 2025
Spoke to Fraser Campbell very helpful with out leak allowance claim
Date of experience: June 29, 2025
US
Abi Beevers is fantastic, an absolute credit to the company. My site had been identified as having mains sewage, when it doesn’t. As a result the quotes I was getting from water companies included a charge for sewage. I spoke to another company who couldn’t have been less helpful, but Abi made enquiries with her team, sorted it all out for me and didn’t pass me off to other people meaning I didn’t need to keep explaining the issue. In a time where customer service seems to be lacking in this country, Abi genuinely stood out.
Date of experience: June 27, 2025
I cannot speak more highly of the service I received today from Scott Ross of Castle Water I had a account problem caused by me being attacked in a attempted Robbery which caused me to be hospitalized and Ross was both understanding and supportive he spoke with his supervisor and sorted everything out for me a 1st class employee and asset to the company
Date of experience: June 27, 2025
US
Alfred Darosha A lovely gentleman who was clearly confident in his job, reassured me my problem can and will be sorted. Pointed me to the right direction and made the whole customer experience efficient and pleasant. Never have a bad word to say about the individuals I've spoken to directly at castle water, unfortunately the accounts team seem to be a little lacking in doing their job.
Date of experience: June 27, 2025
