Castle Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service.
I spoke to Curtis Sutherland who was very polite and he was easy to understand. He asked for my account number and was able to answer my questions straightaway. I was completely satisfied after my telephone call. Thank you.
Resolved the problem without delay. Mhairi Grant
Chris Friel was my contact. He readily understood my difficulty as our office manager has left and I was trying to clarify my contact with Castle - who we pay by direct debit. He guided my carefully and was patient in solving the problem.
Extremely helpful, polite well informed lady answered all my questions very succinctly and resolved my problem. Such a very cheerful and friendly person. A real asset to your business.
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castlewater.co.uk100 total • Write a review
Great Experience with Mr. Euan Campbell as he promised to close my account No. 2571337 from 25 June 2025 as I am no more in Business.
Date of experience: July 1, 2025
Heather Stevenson - Fantastic! Heather was professional, friendly, efficient and reassuring. She has made a hard day sorting out horrible account problems much easier. Thanks Heather, you're a star :)
Date of experience: July 1, 2025
I am amazed to read any positive reviews of Castle Water, however it is possible that the consumer side is better than the commercial side. I have spoken to the the very nice people on the phone. There is no follow up. I still get bills for premises that I left 6 months ago. I have sent a copy of the lease with the new tenant details. This made no difference at all. I have phoned about 6 times, I have followed up with emails. But these invoices just keep coming. I am no longer going to waste my time telling you what I have previously told you about 6 times already.
Date of experience: July 1, 2025
I didn't have to wait too long on hold. The person who answered my call was very friendly and managed to answer my queries with ease.
Date of experience: July 1, 2025
