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Review summary
Car Racks has room for improvement based on customer feedback. Customers particularly appreciate quality and service, though some mention concerns about customer service and communication.
Fantastic. Was so easy to put together simple clear instructions went on perfectly. I had some pieces missing I found the email easily, I contacted them, they was really helpful and sent me the missing parts straight out. Thank you so much would highly recommend these guys!
Ordered a roof rack and it arrived when promised and fitted perfectly. Cheapest company I found online and was delighted vs the cost of some of the big names like Halfords etc at double the price
Avoid at all costs.
Purchased a set of roof bars, with 24 hour delivery option, no communications for 72 hours even after I emailed a number of times. Their phone number isnβt a real number. Managed to get a refund via my bank.
Completed online order for a roof rack (Carracks). Money was taken but no order number given. After much research I was able to contact, via email, the parent company Micks Garage (as confirmed by them). After a number of emails I was promised a refund. Refund was not received. Escalated through PayPal and fortunately thereafter received a refund after prerequisite period waiting for a nil response from the seller. I have remained factual in this update. I will leave readers to draw their own conclusions.
Has been 6 weeks since I ordered the roofrack and haven't received the product. I have emailed multiple times with no response and the phone number on their website isn't active so can't get hold of them any other way.
Scam site and wouldn't recommend
Ordered Roof racks on 18/02/2025, paid Priority Delivery GB, 24 to 48 hrs, now 72 hrs and not received, company not getting back to me. I would not recomment or use this company again.
Ordered a set of roof racks for my pegueot 2008 from this company. Ordered on a Monday and they had been delivered Friday morning.
Upon delivery I have noticed some damage so after the weekend I went to ring the UK phone number which was disconnected. This prompted me to search the company on google when i came across all these bad reviews. I was worried after reading them however I submitted a request via the contact page on the site and always rang the Ireland number where someone answered and responded to my query.
They sent another set of roof racks out and they have been delivered with no damage this time.
Canβt fault the company! Thank you :)
Scam - Avoid!
Ordered but I didn't receive the goods.
I tried contacting by email multiple times - no response.
Tried contacting by phone - phone number is invalid
The postal address is a virtual mailing address company.
Reported to credit card company.
Also, as others have indicated, the transaction on my Credt Card comes up as Micks Garage
Read some bad reviews after I had ordered but have to say this company has been faultless with my roof bar order. Great product, great price, very quick delivery & product is perfect.
Why didn't I check here first, zero communication, zero response to emails and zero products. Same company as micksgarage Ireland as payment shows as them (they sell on eBay but won't respond on eBay, they just say they aren't allowed), now in dispute with PayPal and I ordered elsewhere.
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