Review summary

Car Racks has room for improvement based on customer feedback. Customers particularly appreciate quality and service, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

Fantastic

Fantastic. Was so easy to put together simple clear instructions went on perfectly. I had some pieces missing I found the email easily, I contacted them, they was really helpful and sent me the missing parts straight out. Thank you so much would highly recommend these guys!

TY
Really should have looked here first 😩

Really should have looked here first 😩 Said I needed the racks today so they dispatched Weds - not helpful

SL
Very pleased

Promptly delivered, well packaged, fits perfectly. Impressed with product

Roof rack

Ordered a roof rack and it arrived when promised and fitted perfectly. Cheapest company I found online and was delighted vs the cost of some of the big names like Halfords etc at double the price

Company details

Information provided by various external sources

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All reviews

166 total β€’ Write a review

Showing 91 - 100 of 162 reviews
DR
1 out of 5 stars

Avoid at all costs - feels like a scam !

Avoid at all costs. Purchased a set of roof bars, with 24 hour delivery option, no communications for 72 hours even after I emailed a number of times. Their phone number isn’t a real number. Managed to get a refund via my bank.

Date of experience: February 26, 2025

GS
1 out of 5 stars

Completed online order for a roof rack…

Completed online order for a roof rack (Carracks). Money was taken but no order number given. After much research I was able to contact, via email, the parent company Micks Garage (as confirmed by them). After a number of emails I was promised a refund. Refund was not received. Escalated through PayPal and fortunately thereafter received a refund after prerequisite period waiting for a nil response from the seller. I have remained factual in this update. I will leave readers to draw their own conclusions.

Date of experience: February 25, 2025

I

Ian

US

1 out of 5 stars

Scam site, wouldn't recommend

Has been 6 weeks since I ordered the roofrack and haven't received the product. I have emailed multiple times with no response and the phone number on their website isn't active so can't get hold of them any other way. Scam site and wouldn't recommend

Date of experience: February 24, 2025

DG
1 out of 5 stars

Poor Company

Ordered Roof racks on 18/02/2025, paid Priority Delivery GB, 24 to 48 hrs, now 72 hrs and not received, company not getting back to me. I would not recomment or use this company again.

Date of experience: February 22, 2025

CH
4 out of 5 stars

I read these reviews & was frightened …

I read these reviews & was frightened that I had lost my money ... but it has turned up a day late .. but has turned up ... all good .. thank you

Date of experience: February 18, 2025

JJ
4 out of 5 stars

Not as bad as other reviews suggest!

Ordered a set of roof racks for my pegueot 2008 from this company. Ordered on a Monday and they had been delivered Friday morning. Upon delivery I have noticed some damage so after the weekend I went to ring the UK phone number which was disconnected. This prompted me to search the company on google when i came across all these bad reviews. I was worried after reading them however I submitted a request via the contact page on the site and always rang the Ireland number where someone answered and responded to my query. They sent another set of roof racks out and they have been delivered with no damage this time. Can’t fault the company! Thank you :)

Date of experience: February 14, 2025

R
1 out of 5 stars

Scam

Ordered roof racks. They never came and phone number is not valid, complete scam. Wasted Β£130!!

Date of experience: February 3, 2025

BC
1 out of 5 stars

Scammers - Avoid

Scam - Avoid! Ordered but I didn't receive the goods. I tried contacting by email multiple times - no response. Tried contacting by phone - phone number is invalid The postal address is a virtual mailing address company. Reported to credit card company. Also, as others have indicated, the transaction on my Credt Card comes up as Micks Garage

Date of experience: February 3, 2025

PS
5 out of 5 stars

Met all criteria.

Read some bad reviews after I had ordered but have to say this company has been faultless with my roof bar order. Great product, great price, very quick delivery & product is perfect.

Date of experience: January 30, 2025

FK
1 out of 5 stars

Don't use this company

Why didn't I check here first, zero communication, zero response to emails and zero products. Same company as micksgarage Ireland as payment shows as them (they sell on eBay but won't respond on eBay, they just say they aren't allowed), now in dispute with PayPal and I ordered elsewhere.

Date of experience: January 27, 2025

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