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    HomeVehicles & TransportationCar Giant - London's largest used car dealership Reviews

    Car Giant - London's largest used car dealership

    4.592 out of 5 stars
    4.592 out of 5 stars
    4.6
    |Excellent|1,000 reviews

    TrustScore

    4.6
    4.592 out of 5 stars
    Excellent
    5 out of 5 stars
    861
    4 out of 5 stars
    40
    3 out of 5 stars
    8
    2 out of 5 stars
    12
    1 out of 5 stars
    79
    1,000 reviews in total

    Review summary

    Car Giant - London's largest used car dealership is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

    ✨
    Based on reviews, created with AI

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    Featured Reviews

    4/4 slots
    Premium pins are permanent until displaced by newer pinsLearn more
    POPULAR
    5 out of 5 stars
    5/5

    Sabin was really helpful and…

    Sabin was really helpful and informative.

    0
    0
    🔥 High engagement
    POPULAR
    5 out of 5 stars
    5/5

    Sabin is a really good

    Sabin is a really good, polite and helpful. Thank you so much.

    0
    0
    🔥 High engagement
    POPULAR
    5 out of 5 stars
    5/5

    Positive experience

    Chi Sylvester was extremely helpful and patient with us in selecting a car. We really appreciated the excellent service ...

    0
    0
    🔥 High engagement
    POPULAR
    5 out of 5 stars
    5/5

    Service amazing from junior

    Service amazing from junior

    0
    0
    🔥 High engagement

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    Filter by rating:
    Marina
    1 reviews
    6 months ago
    5 out of 5 stars

    Very friendly staff and kind

    Very friendly staff and kind

    Helpful?
    Ionel Anghel
    1 reviews
    6 months ago
    5 out of 5 stars

    Mazda Cx5

    The salesman was great, Sabin was his name, even tho it was very busy he managed everything very well and gave me good advice.

    Helpful?
    Alexandru
    1 reviews
    6 months ago
    5 out of 5 stars

    Amazing service everyone was very…

    Amazing service everyone was very respectful

    Helpful?
    VeronicaCM
    1 reviews
    6 months ago
    4 out of 5 stars

    Francis helped us choose our car

    Francis helped us choose our car. He was very helpful and knowledgeable and a very pleasant young man to deal with. We are very pleased with our buy. The only slight issue is that after a couple of days, the car gave the sign that routine maintenance was due. We thought these cars would be checked to be in tip top condition before leaving Car Giant.

    Helpful?
    Md A Z M
    1 reviews
    6 months ago
    5 out of 5 stars

    Excellent service

    Excellent service

    Helpful?
    Jamshaid
    1 reviews
    6 months ago
    5 out of 5 stars

    Very efficient service and polite young…

    Very efficient service and polite young man

    Helpful?
    Panikos Kleanthous
    1 reviews
    6 months ago
    5 out of 5 stars

    Shakib in sales and Peter in finance…

    Shakib in sales and Peter in finance were both super helpful. Definitely reccomend

    Helpful?

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    ILHAM
    1 reviews
    6 months ago
    5 out of 5 stars

    Outstanding service

    Outstanding service

    Helpful?
    Lakhwinder
    1 reviews
    6 months ago
    5 out of 5 stars

    I’m happy with the car deal from the…

    I’m happy with the car deal from the car giant, We were very happy with the staff. They cleared all our doubts and made us feel comfortable. Explained everything about the car to us and gave us a test drive. We were handled by saidul islaam. He is very good person we gave the five star to saidul

    Helpful?
    Raymond
    1 reviews
    6 months ago
    5 out of 5 stars

    Excellent customer service and support

    Excellent customer service and support

    Helpful?
    Ibrahim
    1 reviews
    6 months ago
    5 out of 5 stars

    Muhammed really took great care of us…

    Muhammed really took great care of us and explained everything we needed to know, we are grateful for the professional service he provided.

    Helpful?
    Marcus Woosnam
    1 reviews
    6 months ago
    5 out of 5 stars

    mohammed Chaudhurry

    mohammed Chaudhurry, was a very helpful young man,he was efficient and polite Myself and my wife have bought cars from yourselves dating back to 2004 and apart formthe odd glitch we have ha d good service

    Helpful?
    Arti Chandra
    1 reviews
    6 months ago
    5 out of 5 stars

    Everything from start to the end was a…

    Everything from start to the end was a smoth experience. No hassle at all.

    Helpful?
    Joseph Dolan
    1 reviews
    6 months ago
    1 out of 5 stars

    Ongoing Nightmare – Cargiant Pushed Through Unauthorised Repairs Without Consent

    I’m now months into an exhausting dispute with Cargiant after buying an Audi A5 from them that developed serious faults almost immediately after purchase. Despite repeated requests for written communication only, they continued to call me, then went ahead and repaired the car without my permission, using unspecified aftermarket parts. I was very clear from the start that I would only accept genuine Audi parts, yet they carried out the repairs anyway and now claim the car is “ready to collect.” They dismissed multiple independently diagnosed issues (including the timing belt and water pump) without providing any proper documentation or workshop report. I have zero confidence in the repairs or in the vehicle’s long-term reliability. Now the case is with Blackhorse and the Financial Ombudsman, and I’ve formally escalated it. Meanwhile, I’ve been without the car, paying finance and insurance on something I haven’t had in my possession for weeks. The way Cargiant has handled this shows a complete lack of accountability or customer care, pushing forward as if they can dictate terms to the buyer long after the sale. Avoid if you want peace of mind after your purchase.

    Helpful?
    Steve McFaull
    1 reviews
    6 months ago
    5 out of 5 stars

    So easy to buy…

    The guy Arian (sorry if I cannot spell correctly) was really professional. Everything explained well, very friendly took time for test drive. One car purchased

    Helpful?
    Gihan
    1 reviews
    6 months ago
    5 out of 5 stars

    Very happy and super customer service

    Very happy and super customer service

    Helpful?
    Rehnaz Nisar
    1 reviews
    6 months ago
    5 out of 5 stars

    best service highly recommended

    best service highly recommended

    Helpful?
    Liz
    1 reviews
    6 months ago
    4 out of 5 stars

    I went to buy a car and I got what I…

    I went to buy a car and I got what I wanted.

    Helpful?
    AS
    1 reviews
    6 months ago
    5 out of 5 stars

    Excellent experience in part exchanging…

    Excellent experience in part exchanging my car. I have been buying cars from Car Giant for more than 15 years and part exchanging every 3-4 years, their used cars have never given me any trouble. Last time a couple of years back I had to wait for 3 hours and things were pretty chaotic and slow, but today I noticed that all staff were proactive and helpful and the whole process was seamless with hardly any waiting. Arian Cani was a delight in explaining the features of the car I bought and very helpful.

    Helpful?
    Debra
    1 reviews
    6 months ago
    5 out of 5 stars

    Tiean was really helpful and friendly

    Tiean was really helpful and friendly. I only came to look but ended up purchasing a car. Would definitely recommend her to friends and family

    Helpful?
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    Vehicles & Transportation