Car Giant - London's largest used car dealership

My adviser Tian was amazing,she was extremely helpful,patient,willing and explained everything to me is full detail.

I brought my car end of December and I’ve had nothing but trouble ever since The brakes were close to seizing up to the point Halfords was not going to let me drive away And now it’s broken down again and it’s only 5 months old They won’t take the car back now and customer services was not great stay away at all costs I have been in contact with yourselves no response to my email the hole thing just seems to be a con once you’ve got my money I’m now 2 weeks down the line still no car no money and can’t work

Friendly staff. He was happy to wait while we discuss things.

I recently purchased a 2019 Ford Focus ST from Cargiant, but my excitement was short-lived. Within a week of owning the car, I discovered that the driver's side rear door wouldn't lock. I was extremely disappointed, especially considering the car's relatively new ownership. Cargiant recommended taking the car to a VAT-registered mechanic for a diagnostic check. The mechanic's findings were concerning: not only was the rear lock faulty, but the grill was also damaged and potentially posed future issues. This meant I'd need to replace both parts. My experience with Cargiant has been underwhelming so far. Given the issues I've encountered, I'm questioning the quality of the car and the sales process. I'll be keeping a close eye on how Cargiant responds to these issues and whether they can provide a satisfactory resolution.

Enquired about a car looking for a quick purchase. I live 90 minutes away from the dealership so asked if there were any scratches or blemishes, as well as a walk around of the car, both fairly basic asks. Was told these weren’t possible and they could not tell me about the state of the car unless I come for a viewing. Clearly customer service is not a priority.

All staff were friendly and helpful. Arian was very thorough in his explanation when going through the purchasing process once we selected a vehicle. Buying the vehicle was relatively quick and drove away same day after part exchanging.

Bashley was fantastic. Welcoming, friendly and knowledgeable. It was our first experience financing a car and he made the process so straightforward. Couldn’t recommend more!

Boiler not responding when button is pressed to heat water and for central heating both not working, appointment was made on 23/05/25 for BTU Engineer to turn up as emergency call out, BTU engineer called me to say he won't be able to come due to camley street NW1 blocked off so the job was cancelled on that day and BTU engineer rescheduled the appointment to 27/05/25 but on that day my family time was wasted and waited all though the day with no luck and no explanation which engineer did not turn up,I am very disappointed with BTU ENGINEER service

Very impressed with my experience at Car Giant in Harlesden! Tiane (? Sorry if spelling isn't correct) was superb and made us feel at ease and answered all our questions, broke down the info and had great banter with us too! She let us take our time looking at the cars we had selected to look at and let us have a small test drive to make sure we were happy with our selected model! Thank you again so much Tiane and the Car Giant team! Give that girl a raise!

She was brilliant

Good price for a Good vehicle I’d say, the team was very quick and helpful with everything 👍

1st time using car giant & I was pleasantly surprised. Staff where amazing, lots of choice & was able to take my car home the same day

We always find what we are looking for and the process is straightforward.

Mohammed was excellent, explained everything thoroughly and helped to push our collection through quickly. Highly recommended.

Don't travel a long way for an appointment to see a car because they'll sell it to someone else before you get there.

Not a bad word to say, easy experience with a very helpful gentleman (Stephen) who made the purchase as fuss free as possible. Overall I was very happy with how it all went much appreciated to yourself Stephen it goes a long way.