Review summary

Cab My Ride has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

AVOID!

Booked two taxis for a group of six. Both arrived on time, but despite my husband personally speaking to one of the drivers to say we’d be out in a few minutes, both vehicles drove off before we could get in. We were then charged in full for both 'no-show' bookings, even though we made contact and were just moments away. Despite Cab My Ride (also trading as Aryvo) taking over a week to 'look into' the matter they refused a refund, claiming no contact was made — which is simply not true. Based on this experience, I won’t be using Cab My Ride/Aryvo again, and I would strongly advise others to be cautious where they hold your credit card details and can charge what they like.

C
Easy to use & Great Customer Service

Arvyo were great and simple to use. Driver called me multiple times to confirm he was arriving. Had an issue with payment but after speaking with Cecilia from Customer Support who was very helpful, it all got sorted in the end. Will recommend and use Arvyo again!

BJ
Cecelia was extremely helpful and…

Cecelia was extremely helpful and patient as we had problems with booking and getting our app to work being in a different country. Thank you kindly!!

rh
Booking problems online customer…

Booking problems online customer support sorted them for me efficiently and politely thank you

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All reviews

99 total • Write a review

Showing 41 - 50 of 95 reviews
O
1 out of 5 stars

Pre-booked an airport transfer well in…

Pre-booked an airport transfer well in advance for 6:45am. Received a call at 22:30 the evening before telling me they couldn’t do it. Leaving me desperately trying to find an alternative at extremely short notice. Thankfully Radio Taxis came to the rescue.

Date of experience: June 1, 2023

E
5 out of 5 stars

Very reliable trip home from Heathrow

Very reliable trip home from Heathrow

Date of experience: June 1, 2023

GR
1 out of 5 stars

double charge with no interested in a refund

So, first time i used the company last night and they charged me twice for the same journey. I have contacted them to say there are two charges on my credit card and they have just said as far as they are concern there isn't, even though i have sent them a screen shot of the charges! They finished with i need to contact my bank as the is no more they can do. Brilliant. DON@T USE THEM. OK lets see what Tuesday brings but i was still charged twice for one journey and they are asking for me to contact my bank because they did so. Anyway lets see

Date of experience: May 19, 2023

at
5 out of 5 stars

Great experience and quick to resolve issues

We always use Cab My Ride for local and long journeys. No trip is ever too big or small and we always have a first class experience. Whenever we have faced small issues, their customer service has been second to none and we have had matters resolved swiftly without any hassle.

Date of experience: May 18, 2023

P
5 out of 5 stars

No.1 for taxis in Southampton

I have always had an excellent service from the guys at Cab My Ride.

Date of experience: May 17, 2023

js
5 out of 5 stars

Showed us where things were what we…

Southampton cruise terminal had to wait a bit longer.when arrived very helpful Showed us where things were what we needed know good service

Date of experience: May 17, 2023

FP
5 out of 5 stars

Cab My Ride were available when no…

Cab My Ride were available when no other companies were. My husband is a wheelchair user & needs help getting in & out of the car. The driver had experience helping people in wheelchairs, & was very helpful.

Date of experience: May 17, 2023

RB
5 out of 5 stars

Excellent service keeps you well…

Excellent service keeps you well updated and informed on arrival time of car what car and reg very polite and good communication between office and driver would highly recommend to all very competitive price thank you for a great service A1

Date of experience: May 17, 2023

N
5 out of 5 stars

Being reliable & friendly

Being reliable & friendly

Date of experience: May 17, 2023

PG
5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service. Cruise ship went out of different port so had to book taxi to take me to Ocean from Mayflower. So efficient thank you

Date of experience: May 17, 2023

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