Review summary

Cab My Ride has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

AVOID!

Booked two taxis for a group of six. Both arrived on time, but despite my husband personally speaking to one of the drivers to say we’d be out in a few minutes, both vehicles drove off before we could get in. We were then charged in full for both 'no-show' bookings, even though we made contact and were just moments away. Despite Cab My Ride (also trading as Aryvo) taking over a week to 'look into' the matter they refused a refund, claiming no contact was made — which is simply not true. Based on this experience, I won’t be using Cab My Ride/Aryvo again, and I would strongly advise others to be cautious where they hold your credit card details and can charge what they like.

C
Easy to use & Great Customer Service

Arvyo were great and simple to use. Driver called me multiple times to confirm he was arriving. Had an issue with payment but after speaking with Cecilia from Customer Support who was very helpful, it all got sorted in the end. Will recommend and use Arvyo again!

BJ
Cecelia was extremely helpful and…

Cecelia was extremely helpful and patient as we had problems with booking and getting our app to work being in a different country. Thank you kindly!!

rh
Booking problems online customer…

Booking problems online customer support sorted them for me efficiently and politely thank you

Company details

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All reviews

99 total • Write a review

Showing 31 - 40 of 95 reviews
N
5 out of 5 stars

5* service

Excellent service . 5* recommended

Date of experience: September 23, 2023

JZ
5 out of 5 stars

Promote excellent

Promote, polite and friendly.

Date of experience: September 23, 2023

LG
5 out of 5 stars

The rides are for my dad who is 85 and…

The rides are for my dad who is 85 and your drivers treat him very kindly so thank you

Date of experience: September 19, 2023

YH
5 out of 5 stars

Come down price very high price

Excellent service

Date of experience: September 8, 2023

C
1 out of 5 stars

Aryvo/Cab My Ride. Unreliable and Disorganised Company

We found this to be a very unreliable company. We booked well in advance and contacted them 2 days before to remind them. Taxi didn't turn up! App is appalling and doesn't work so you can't check where the Taxi is. Rang company - they had clearly forgotten us. Then said taxi had broken down. 40 minutes later (after I had checked with them every 10 mins) a Taxi arrived. Kalvinder, the driver, was excellent and had raced to pick us up. However, during our journey the company were continually ringing him to pick someone up - which he couldn't do as he had us in the car! This is a very unorganised company and we would not recommend using them.

Date of experience: September 1, 2023

AD
1 out of 5 stars

Only left 1star as can’t leave no stars…

Only left 1star as can’t leave no stars booked taxi for 5 o’clock was told ten mins, 30mins later no taxi gave them a call to be told traffic very busy and car has now broken down. New taxi on route 20 mins away yet another late taxi arrived at 6:10 could have walked to my destination had to cancel meal that was booked for 5:30pm. Portsmouth area try Aqua Cabs firstly on time and half the price £10 for a 5min journey and Aqua cabs was £5:30 (this was booked via a hotel phone at reception

Date of experience: August 30, 2023

CB
1 out of 5 stars

Completely unreliable

Completely unreliable. I booked a cab for a specific time days in advance and they never bothered to show up! Joke of a service. Apartently they were 5mins away for the entire hour I waited for them. AVOID!

Date of experience: July 16, 2023

J
5 out of 5 stars

Great cab service

Haven't used a taxi in years so nervous to book one online. But this company were great. The website was easy to use. They confirmy booking by email and text I got a text reminder 39 minutes before cabs were due, both cabs turned up on time and charged me exactly as quoted. Cannot fault this company and their excellent service. My drivers were Kevin and Jennifer

Date of experience: July 3, 2023

C
5 out of 5 stars

Airport run

On time, friendly

Date of experience: June 3, 2023

DT
5 out of 5 stars

Very pleasant driver.

Very pleasant driver.

Date of experience: June 2, 2023

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