Gross Negligence
On our return trip from Branson, Missouri on September 14, 2019, the lives of our small church group (18 persons, primarily, senior citizens) were placed unnecessarily at risk in the Missouri Ozark Mountains due to a mechanical breakdown attributable to US Coachways negligence. This mechanical issue would have been detected if the coach, reportedly a recent purchase, was adequately inspected prior to the trip. Apparently, the coach had not been thoroughly inspected, evidenced by the fact that the restroom, an essential service, was not working. Most shocking, however, we requested that we wait at a rest stop for the replacement vehicle, contrary to the dispatcher's instruction that we "meet up" with the replacement vehicle by continuing to travel in the disabled vehicle that was spewing oil onto the highway. Our efforts to obtain an equitable resolution to this matter have been futile, given our small church group received nonstandard services, the safety of our small church group was compromised, and our members experienced needless anxiety and extensive inconvenience. US Coachways has employed a protracted, heartless, piecemeal approach, beginning with a $300 refund and ending with a $700 refund and $100 credit for a future charter. Our latest request was for a refund of $1000.00, roughly one-half of the total costs of the charter.