Best Travel Service …
Used Broadway Travel several times they are always very helpful and most importantly very competitive.

9 months ago
Fabulous service from Iantha, very helpful, I checked the price on line, which was good, to see if they could get a better price, she did 👍👍👍
9 months ago
One phone call in response to an advert on Travelzoo and holiday booked. Great service thank you.
9 months ago
The person I dealt with was very helpful and informative. Answered any question or query with efficiency,
Used Broadway Travel several times they are always very helpful and most importantly very competitive.
Excellent service from Philip Thank you
A very nice person dealt with my holiday Chloe
Kirsty was amazing and all of the staff at the Broadway travel cruise. They have been patient with me as I have lots of questions about the different cruises I inquired. I know it is annoying but they were very polite, patient and was listening to what your needs and was always happy to help
Your representative Michael Evans went 'above and beyond' to find us the holiday deal we wanted. We now look forward to a fantastic holiday in a great hotel and at a very competitive price. Thanks!
I always book through Broadway Travel as the service is second to none. You truly feel looked after. I just booked my holiday with representative Wavell who was really super helpful
Enjoy receiving emails with promotions. Very helpful agent. Answered questions & provided quote quickly & efficiently. Happy with price & services offered.
Very easy to deal with, knowledgeable about the resort, and very helpful when the Bank thought I was being subject to fraud, trying to pay for the holiday 😊
Kelly was absolutely brilliant, thank you, second time using Broadway and defo will use again and recommend.
Agent very helpfull and attentive.
Booking process is so easy
Great booking experience with Iantha Smith - helpful and professional agent!
Just booked my 3rd holiday this year with broadway. And the same as the other ones no problems. It’s great that they ring you back when they say they will. Annie was so helpful. I will continue to book with broadway because I trust them. Other companies I have used in the past just don’t compare. Well done and thank you once again.
Amazing customer service, advice and support from Chloe at Broadway Travel. We have booked our first cruise with absolutely no knowledge whatsoever. Chloe has custom built our holiday from flights, hotel, cruise and all the added packages to suit our request and expectations. I would highly recommend and most definitely will be re booking again.
The travel agent didn’t know about special offer and wanted to charge £300 more. Took a long time to verify details. Disappointing as a long time client. Should know products .
The holiday advisor was helpful, friendly and knowledgeable. Fred made the whole process of booking a holiday very easy.
2nd time booking really helpful and really good deals ☺️
We are always happy with the service from Broadway Travel and their after dales support. Good navigatable website and always well priced.
Would like to thank Gabriel for all his hard work, great guy and very helpful. Even changed our resort when we had a change of mind due to children. Just booked next holiday with him 👏🏽👏🏽
the person I spoke to was very helpful and patient with me. She gave me her time, which was very important to me. I could have booked online but needed to be able to ask questions; she was able to give me all the answers needed.
Based on analysis of 9 reviews rated 1-2 stars for Broadway Travel
“Cancelation charges were 60% of the total holiday cost and the biggest item in that was the fees charged by Broadway...”
“But Broadway are missing the point of my criticism: namely both the enormity of the cancellation charges at 60%, and...”
“Put flights prices up after booking”
“The worst customer service”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Broadway Travel is a travel agency specializing in providing low-cost holiday deals, hotel accommodations, and cruise options for consumers seeking affordable vacation experiences. Established in 1948, the company has built a reputation for offering a wide range of travel packages tailored to meet the diverse needs of holidaymakers. Broadway Travel is ABTA and ATOL protected, ensuring that customers can book their travel arrangements with confidence. The primary target market for Broadway Travel includes budget-conscious travelers looking for value in their holiday plans for 2026 and 2027. By offering competitive pricing and a variety of options, the company aims to cater to families, couples, and solo travelers who prioritize affordable travel experiences. Customers can easily search for and book their preferred deals through the Broadway Travel website, which features user-friendly navigation and comprehensive travel information.
Broadway Travel receives overwhelmingly positive feedback, with many reviewers praising the helpfulness and professionalism of the staff. Customers frequently mention the excellent service provided by agents like Iantha, Michael, and Wavell, who are noted for their patience and thoroughness during the booking process. Reviewers appreciate the efficiency in handling inquiries and the clear communication throughout their holiday arrangements. However, some customers express a desire for quicker response times during weekends, indicating that telephone calls could be answered more promptly. Despite this minor criticism, the overall booking experience is described as very good, with many feeling confident in the deals they received. The sentiment is predominantly positive, reflecting a strong reputation for customer service at Broadway Travel.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.