Loss of water in BS20
Loss of water in BS20, updates vague and unhelpful on one of the hottest days of the year, especially for priority vulnerable customers. Complete lack of oversight and control of your network and resolving serious issues.
4.4
Great
96 reviews
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Review summary
Bristol Water receives consistently positive reviews. Customers particularly appreciate service and professional.
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Based on reviews, created with AISee what reviewers are saying
Oscar
Oscar was super helpful, dealt with my enquiry promptly and relieved all worries and stress around my bill. He was so knowledgeable and really friendly.
Jackie at Bristol Water on 3/7/2025 who…
Jackie at Bristol Water on 3/7/2025 who answered the phone was absolutely fantastic in every way. I had a new water meter 1 week ago and I didn't really know how to read it properly to see how much my water usage was costing me etc Jackie who was very knowledgeable ,polite,helpful,and friendly ,explained everything I needed to know. I wish there were more people like Jackie answering the phones in other public services. Thank you Jackie
I'm try pay bill online and always payment unsuccessful, they even online services is rubbish like them water
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Company details
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Website
bristolwater.co.uk
All reviews
96 total • Write a review
Showing 81 - 90 of 92 reviews
LP
Lydia P
US
I've lived in Bristol for 6 years at…
I've lived in Bristol for 6 years at multiple addresses and every interaction I've had with Bristol/Wessex Water has been exceptional. I have found them to be easy to contact, polite, friendly, knowledgeable, efficient and helpful. I've never had a bad interaction and I can't recommend them and their services enough. 10/10, 5 stars!!
Date of experience: September 20, 2021
RD
many thanks to all the crew for getting…
many thanks to all the crew for getting our water back on in bristol after a mains water leak. well done.
Date of experience: July 17, 2021
JC
Always a pleasure to deal with
Always a pleasure to deal with - efficient, pleasant and friendly.
Date of experience: April 17, 2021
NL
David from the LiveChat is super helpful and nice!
I had to set up an account with Bristol Water today, though the website wasn’t very clear as to how to register for a new account, the LiveChat person I have been put through to, David, was immensely helpful and kind. I had no idea what I was doing as this is my first property, however, with David’s help everything was set up within 15 minutes and the billing was very transparent as well. Would definitely recommend for those who has no idea what they’re doing!
Date of experience: April 14, 2021
RS
Bristol Water are consistently great...
Would like to commend "Emma", Alex Kenyon and Alex Carter. I feel my issue was understood well, that people showed genuine concern, empathy, acknowledgement and acted on the issue quickly and effectively. I really appreciated Alex Kenyon giving me time to gather my thoughts and present information in my own time. In the current pandemic with restricted services with many companies, it was great to still feel like a valued customer and be able to use the services in the way I wished to.
Date of experience: February 25, 2021
VA
wow THANKYOU
wow ! I just want to say a big thankyou to Miles @ customer service, exceptional , professional and a delight to speak with , my enquiry dealt within minutes. Wish other companies would drink the same water as these guys (no pun intended) thankyou
Date of experience: December 1, 2020
EC
major water leak on are mains bristol…
major water leak on are mains bristol water came out to check turned out to be under are neighbours property insurance would not repair as used money for trace and access but we got a new main in by private contractor they came out next day as we were an emergency to reconnect new pipe thanks cathy x customer service
Date of experience: November 18, 2020
HC
We were let down by our insurance…
We were let down by our insurance company who basically put us in a hotel instead of sorting out leak Jo,Chris and Kathy are a credit to the company they were so helpful acted straight away and reassured they could help which they did reconnected us within 24 of phone call
Date of experience: November 18, 2020
LB
Leanne B
US
Top customer services
Spoke to a lovely person named Adam regarding having a water softener fitted to my home. Despite this not being a service Bristol water offers, Adam was very helpful suggesting putting the idea forward to the company. He also assured me I would get a callback once the suggestion had been reviewed. I wouldn't hesitate using Bristol water for this service given the excellent customer service.
Date of experience: May 15, 2020
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