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Review summary
Bourne Estate Agents receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and expensive.
Huge thank you to Shaun and Andrew for firstly selling our house and then in getting us moved into our now place despite the best efforts of our incompetent solicitor, without them we would never have exchanged and completed on the date.
Great brochure and marketing when we first put house on market, all viewings were accompanied and feedback given to us. They kept our buyer happy for month whilst we looked for our new home.
They helped us first find and then buy our new home. Whenever we called whoever answered was always able to look up what was going on and either answer our questions or get Shaun to call us back.
Thank you
Paul & Lois
Very keen to rent out a mouldy, insecure and damaged property - ‘this damage the landlord does not want to repair’.
Poor communication and when pushed about getting issues fixed were told misleading information and contradictory answers to try and fob us off. Some issues have begun to be addressed.
Worrying situation to be in with a young family and sadly would not currently recommend.
We have signed a long lease so if this situation improves I will update our review.
After switching from another local agent who struggled to find me a tenant, working with Bourne has been a game changer.
They were a breath of fresh air, professional, proactive, and had my property let within a week!
I thought it might be a one-off, but the team have just done it again. Quick, efficient, and consistently reliable.
I wouldn’t hesitate to recommend Bourne Cobham to any landlord.
100% recommend!
Anabelle has been nothing but amazing, she has gone above and beyond for me today with Constant emails about potential properties and she's really listened to me and my circumstances, if I could give 10 stars I would, she has been amazing, I could not have gotten through to a better person today.
This review is specifically for the great service received from Karen Reynolds working in the property maintenance department at Bourne. After having a less than ideal end to a recent tenancy, Karen responded so incredibly quickly, being very attentive and patient, meanwhile organizing various external services at very short notice to address several surprise issues that had to be dealt with very very quickly and efficiently. Karen remained totally unflustered and focussed, and dealt with my extreme frustration and urgency admirably. With a short period between incoming and outgoing tenants, Karen rose to the challenge and delivered what was necessary, with the result that the incoming tenants moved in successfully on time. A long 3 days, but I greatly appreciate Karen’s contribution, without which the whole process may have looked quite different, and would have certainly been more painful than it otherwise was. A massive thanks to Karen and keep up the great work - much appreciated! I very rarely leave reviews unless I have an exceptionally good or exceptionally poor service, so this is a testament to Karen’s great effort.
I have a property let out through Bourne that will need certain works carried out prior to new tenants moving in. I have been in ill health for a few months and Karen Reynolds, Property Manager has been obtaining quotes on my behalf and I am beyond grateful for the work she has put in to obtain quotes and arrange the works. She has kept me updated every step of the way and is an absolute asset to Bourne. Thank you!
A big thank you to Alice and Chris for helping us find a home, we had so many questions and they had so much patience! Thank you for your amazing service !
Working with Ross Trowbridge on our recent conveyancing transaction was fantastic! He was a pleasure to work alongside as he kept the client informed and was always there if we needed any support as the Solicitors. You are in good hands with Bourne & Ross!
From the outset, Adam at Bourne demonstrated a profound understanding of the local area and surrounding residential market. His knowledge, combined with his professionalism and dynamism, set him apart as a top-tier estate agent. Despite the current challenging times in the market, Adam exhibited remarkable expertise in navigating the complexities of the sale process.
One of the key strengths of Adam was the delivery of marketing materials and high-quality pictures that showcased our property effectively. The advice provided for bringing our £1.5 million residential property to market was not only timely but also comprehensive and accurate, reflecting Adam’s commitment to excellence.
Throughout the entire process, Adam consistently exceeded our expectations. His proactive approach and ability to manage and communicate the behind-the-scenes progress were instrumental in achieving a quick and successful sale. The timely exchange and completion of the sale further highlighted Adam’s professionalism and dedication.
I am truly grateful for Adam’s calming presence and the transparency with which he provided progress reports. His communication style ensured that we were well-informed and confident in every step of the journey.
In conclusion, I wholeheartedly recommend Adam at Bourne to anyone looking for an exceptional estate agent in the Cobham and surrounding areas. His outstanding service, coupled with a results-driven approach, made the sale of our property a timely, smooth and stress-free experience.
Thank you, Adam , for your outstanding efforts and for enabling a calm and successful sale.
The staff at Bourne exceeded our expectations in all respects. The team were especially outstanding in the letting of one of our flats in Esher. Their approach was professional, focused and highly skilled. Their client "manner" was as good as I have ever experienced and their determination and hard work to achieve the very best outcome was superb. It included regular reporting and up-dating and with offers to assist during the process and which went beyond the call of duty. It has been a pleasure dealing with them and we will have no hesitation in engaging their services again.
James and Marie Farrell
I would give this estate agent 0 stars. They have no understanding of how their actions and lack of transparency affects their customers. I felt bullied, disrespected and lied to for my 5 month ordeal in purchasing a home with them. And then to be told that they are putting the home back on the market. I have fed back to this estate agent as a whole and had no apology but instead was made to feel as if I was in the wrong for not using their recommended solicitor. Shame on them as they truly failed to understand how much this has affected me and my mental health. I don’t want to name and shame who this agent was , but she knows who she is. Bourne in my eyes is all about business and lack empathy. Disgraceful and be warned!
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