BJS Home Delivery Reviews

Yuick efficient and polite I

It’s too early to comment on our new mattress as we only got it yesterday and a mattress protector we ordered was not loaded on the lorry. However, that said, customer services are working on that! There was also a few hours delay with the delivery too. I just wanted to say that customer services kept me updated about the missing item as soon as they realised. Fortunately, I have a mattress protector while waiting for the one from them. Really pleased so far with customer services. My reason for the five stars is to say how impressed I was with the two delivery guys! They were polite and courteous and took great care carrying the mattress through the house up to the designated room! They took the old mattress away, taking care as they carried it out of the house. They were cheerful too which was lovely! Especially, as they had driven a long way to deliver to me with long traffic delays in this extremely hot, humid weather. So thought I’d give them five stars for a first class delivery service. I’ll pop a review about the mattress when we’ve used it for a bit.

The goods arrived on the time specified. The delivery men were very polite and the goods were taken upstairs for me. Amazing! Thank you very much.

Called 1hr 45 minutes before delivery to check I’d be around because they could deliver earlier than expected time if it was convenient. Rang me again when they were close by. Friendly team, grafting hard in hot temperature as it was hottest day of the year. Checked packaging, all good. Sent them on their way with some refreshing ice cold drinks.👍👍

Terrible service we paid extra for 2 people to deliver a large package to a room of our Choice They are arrived unloaded our large package and dumped with my husband blocking a fire escape and refused to take it any further. We had to call our friends and family to move the parcel. Lazy workmen disinterested in customer satisfaction

They are poor communicators and are not focused on buying customers. I am not impressed at all. They are not very helpful with delivery dates. Also, when they make dates they don’t always turn up and dont tell the customer, resulting in the customer waiting all day and only finding out the delivery has been cancelled when they phone BJS.

Polite and professional. Deluvered in timeframe given, Delivered to room and removed packaging as promised.

Very professional and efficient

Excellent communication from BJS. Email and text. Informing me of the delivery process. The day before delivery was due. A three hour time slot was given. The day of delivery, the BJS courier phoned, to give an estimated time of arrival. And my large, heavy parcel was delivered exactly on time. Outstanding service. Thank you.💯

Next day delivery, all items unpacked and checked by the delivery team, all packaging removed, driver and mate both friendly and efficient - fantastic service!

Friendly & courteous.

Great service.

All three of my packages from BJS home delivery came damaged. One of them was already opened. I challenged the delivery crew on this. One of the crew was unphased and just wanted to take a picture to prove they had completed the delivery. The other crew member simply said if its damaged order another one and we will re deliver.

Excellent service. Received updates of delivery by email and phone call an hour before delivery as promised. Delivery men were friendly and professional and delivered on time

Today had lovely TV cabinet delivered by BJS Home Delivery This company is the best delivery company I’ve used … ive used them 3 time used It’s a excellent service Organised Communication the best The staff delivering so lovely polite professional and helpful . The best thank you To BJS Home Delivery Kind regards Janice stirrup

Prompt delivery, friendly service!

On time and curteous.

Quick, kind and efficient.

Regular updates of delivery time.

Extremely rude and pushy delivery driver. Would not give me time to check the parcel for any damage and said “ I’m just the delivery driver” didn’t seem to know I had a right not to accept delivery for damaged products. Walked straight in and put 23kg parcel against my wall marking it without asking. Didn’t even offer to deliver to the correct room. Only one person and I was made to pay for two man delivery !! Dusk are an absolute joke, never mind the 12 week wait for delivery. Yeah you’re cheap and nasty Dusk. The others are more expensive for a reason!