BILLY Footwear Reviews

We've been using Billy shoes over the last 7 years for our son who wears AFOs. What can I say but, congratulations Billy! They are an excellent innovation. They are a real game-changer. Since using these shoes our son has been able to put his shoes on/off by himself over his AFOs. I would love to give you guys 5 stars. However ... the manufacturing quality of these shoes is absolutely shocking. We currently go through a pair of these shoes every month. They have a number of issues, which Billy really need to fix. As most reviewers have noted, the zippers are not sturdy enough and often fail. The soles peel away from the bottom of the shoes (sometimes after only a couple of days). The grip on the soles is so thin that, even if the soles do not peel away, the tread is completely gone within a month. They are game-changing shoes but the quality makes them only fit for a disposable item. They should therefore be priced accordingly.

We've used Billy footwear exclusively for a few years for my son who is disabled. Unfortunately, we've started having issues with zipper quality. On one pair, the zipper pull snapped, making it impossible to open/close not long after purchase. Now on a pair of shoes we got just a few months ago, the zipper teeth no longer align. We found out there is a 90 day warranty, so unfortunately, we're just out of luck. We're so disappointed in the quality! We'll have to search elsewhere for other adaptive options that meet my son's needs. We simple can't afford the cost for shoes that won't last more than a few months.

Billy Footwear , founded by a person with a disability, designs shoes for people with disabilities. And their shoes are for the most part decently made and to the purpose. However, their Customer Service representatives, can be both obstructive and tone deaf when a problem arises. My friend, who has a serious disability and has bought several pairs of shoes from the company, reported a problem with a defective shoe and was met with nothing but obfuscation, denial, and delay for a month or more. In the end, Billy Shoes offered a voucher for a replacement pair of shoes. The first voucher did not work, which involved further and more complicated communications. This is not an ideal situation for someone whose disabilities make communications over computer and text challenging. The wrangling, all done via text and slow email since the company offers no customer service phone contact, left my friend exhausted and disheartened. Billy Footwear offers a crucial service to an underserved community; they should better train their agents to respond to loyal customers with integrity, respect, and even generosity. Such humane behavior is not only just, but it will inevitably help the bottom line as well.

I wanted to love these shoes but they were like walking on a brick. No spring at all. Liked the toe space. Several of my coworkers tried them on and nobody found them comfortable to walk in. Disappointed.

I found these shoes online and thought they were super stylish for my son. Bought 8 pairs, some for now and some for him to grow into. What a mistake. I somewhat expected there might be issues eith the zipper going across front of foot that they might break. The zipper ripped on one pair but the rest of them? The toe wore completely out, the laces do not stay tied at all. After coming untied and trampled on they are completely frayed and look horrible. Now I need to find new shoes for my son. I invested in the wrong shoes and am out hundreds of dollars

I bought these shoes for my son who has Down Syndrome, price $185 as we needed something wide and comfortable for his feet. While the fit was decent and wide enough to accommodate his needs, I was quite disappointed with the overall quality. The material feels flimsy, and after just a short time of use, the shoes started to wear down more quickly than expected.

I ordered a pair of winter boots for my daughter. She has special orthotics and after many years of searching, Billy shoes are the only ones that work for her. A week after ordering I get an email saying I need to pay more for shipping before they send them. No invoice or proof for the need of extra cost. They told me I had three options pay the additional cost for faster shipping, keep the order as is, it cancel it. I said keep it as is. They immediately cancelled the order and forced me to pay for the order again. And again, the shipping was the same amount. Then they told me to pay the additional fees again in a subsequent email. Again no proof of need for additional shipping. Total scam and taking advantage of disabled children. What a disgrace of a company.

Order for my kid birtday. Manufactured problem and they refuse to do something!!!! Loose my money !¡!!!! Umbelivable !!!! Will.never order again with this compagny !!!!!!! And i will say it to all my partner ! Find this attitude very bad and not kind !!!!

Sent wrong product, cannot reach anyone via email, messenger, or phone. Finally reached Abby, she said she would look into it and never heard from her. Trying to get a refund is impossible. We have had these shoes in the past and they work well, but customer service is terrible if you have an issue. Hoping they reach out to resolve.

BILLY FOOTWEAR IS NOTHING MORE THAN A SCAM. BOUGHT A PAIR OF SNEAKERS FOR THE FIRST TIME AS I AM A TWO TIME STROKE VICTIM IN NEED OF THEIR PRODUCT. THE ZIPPER ON ONE OF THE SNEAKERS BROKE IMMEDIATELY AFTER TRYING THEM ON AFTER THE FIRST TIME. TRIED TO RETURN THEM BUT GOT ZERO RESPONSE FROM THEIR NON EXISTENT CUSTOMER SERVICE DEPARTMENT.UNFORTUNATELY I WILL BE THROWING THESE IN THE GARBAGE. VERY SAD EXPERIENCE. DO NOT EVEM THINK OF BUYING FROM THERE CROOKS AND SCAMMERS.

So disappointing! My daughter’s shoes fell apart at the zipper within 2 months of purchase, and then the replacement pair fell apart within weeks. And now they won’t offer another pair to replace the second pair! Huge rip off for a high priced shoe. Will never buy again.

We have been through 3 or 4 pairs so far all of them the zipper broke...they had a very good sale going on I thought I'd give them one more chance. I placed an order but when I got my confirmation email it had the wrong size so I emailed them immediately within 5 min of placing the order 4 days later I get a reply "sorry we are down to 3 people in customer service" and to use the returns portal if I needed. The returns portal says they are ineligible for returns so I emailed again now they just don't even reply at all absolutely terrible company basically robbery not sure how they're still in business. If your reading this save yourself the money and look for other options we ordered from FRIENDLY SHOE COMPANY and so far they have been awesome! But we did JUST get them So time will tell but the quality seems much better.

Beste Billy, alstublieft, neem klachten serieus, klant is koning en geef mij mijn geld terug. Ik ben half invalide en dan verkopen jullie mij zulke god vergeten rotzooi. Schandalig gewoon.

TERRIBLE CUSTOMER SERVICE! No phone number and 3 emails have gone unanswered. Never again.

I ordered two pairs of shoes. I only received one pair.

Worst Customer Service I returnd my shoes and have written to them 4 emails and they DO NOT even bother to reply.there is No customer service and THE CHAT does not even work

This company is an absolute nightmare when it comes to returns. I have reached out to them multiple times over the past few weeks looking for my $200 refund for shoes that did not fit my granddaughter who wears afos. I understand that sometimes companies get too busy but two weeks of non-returned emails and no one answering the chat room is unacceptable. The shoes themselves seemed quite nice the company and its return policy are absolutely horrific. There is no way to reach anybody to get help, and my fear is that my money is gone. Now I have to save up again to order my granddaughter shoes from elsewhere, as would never dare to order from this company again for fear of not being refunded or even acknowledged. I would suggest anybody looking for adaptive shoes go through another company when ordering Billy shoes, directly ordering from them is a crapshoot for sure. Shame on them.

I MADE A PURCHASE OF 6 PAIRS OF SHOES. AND I NEVER RECEIVED ANYTHING. THEY DON'T HAVE A PHONE. DO NOT BUY WITH BILLY FOOTWEAR. AMAZON IS THE BEST THERE IS NEVER A PROBLEM

Trash. Purchased these shoes directly from the company. Spent almost $75 on two pairs of shoes, and then found out they were in target for half the price. I called to return them, and received a shipping label… They didn’t mention that they were going to refund me less the shipping amount, and that I was really paying for shipping! What a joke! Have they heard of Amazon? My refunded amount from PayPal said that it included tax and shipping… Well, that’s weird. Good luck trying to get anybody on the phone! I sent about five emails, left voicemails, and tried to do their online chat to speak with somebody. Finally, when a representative called me from the company… she was the most disrespectful I have ever encountered. Telling me that I needed to be professional, and saying in the most ghetto tone: “If you read the email” 😂 ✌🏻 Not to mention the zipper broke after TWO WEEKS! Light your money on fire and it will save you the headache of dealing with them.

I have bought quite a few pairs of these shoes. With the first pair, the Zipper broke within a couple of months and I ordered 2 more pairs so I could have a spare, hoping the first zipper issue was a one-time thing. The 2 new pairs........both Zippers broke in less than 3 months. Because we had 2 pairs the shoes were not worn every day, we switched back and forth between the 2 pairs. So actual wear and tear would be about a month and a half. I have been sent one free pair as a replacement. But that took months. Without shoes that fit the SMO's the child cannot wear them at all. It will take customer support over a week to answer each email and the process of getting a replacement entails many emails back and forth. they want photos, and measurements and will try to tell you that you have bought the wrong size even when physical therapists say they are the correct size for the child's foot. I wish there were more options for extra wide shoes that fit SMO's because this is very frustrating. For the price of these shoes, Billy Footwear should have faster customer service and they should last more than 2-3 months.