BILLY Footwear
View company profile →
Poor quality, TERRIBLE customer service
We have been through 3 or 4 pairs so far all of them the zipper broke...they had a very good sale going on I thought I'd give them one more chance. I placed an order but when I got my confirmation email it had the wrong size so I emailed them immediately within 5 min of placing the order 4 days later I get a reply "sorry we are down to 3 people in customer service" and to use the returns portal if I needed. The returns portal says they are ineligible for returns so I emailed again now they just don't even reply at all absolutely terrible company basically robbery not sure how they're still in business. If your reading this save yourself the money and look for other options we ordered from FRIENDLY SHOE COMPANY and so far they have been awesome! But we did JUST get them So time will tell but the quality seems much better.