BILLY Footwear
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This company is an absolute nightmare…
This company is an absolute nightmare when it comes to returns. I have reached out to them multiple times over the past few weeks looking for my $200 refund for shoes that did not fit my granddaughter who wears afos. I understand that sometimes companies get too busy but two weeks of non-returned emails and no one answering the chat room is unacceptable. The shoes themselves seemed quite nice the company and its return policy are absolutely horrific. There is no way to reach anybody to get help, and my fear is that my money is gone. Now I have to save up again to order my granddaughter shoes from elsewhere, as would never dare to order from this company again for fear of not being refunded or even acknowledged. I would suggest anybody looking for adaptive shoes go through another company when ordering Billy shoes, directly ordering from them is a crapshoot for sure. Shame on them.