Holly and James part of CSD at…
Holly and James part of CSD at Berkfield have excelled in assisting and resolving a query raised and ensuring my complete satisfaction as a long-standing customer
4.4
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Berkfield Home receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and poor quality.
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Based on reviews, created with AISee what reviewers are saying
After constantly requested a label to…
After constantly requested a label to return faulty item when arrived,I was ignored then offered 25% off price if I kept or a exchange..I refused both was told I would get full refund once I complained to klarna.but still not received refund,? Avoid this company.
An incredibly helpful customer service…
An incredibly helpful customer service representative called James went the extra mile to ensure that our experience was first rate.
Excellent company customer services
The company were prompt in their replies to my query. The team advisor that I dealt with was most helpful and understanding of the issue. We reached a satisfactory conclusion in a short time.
Company details
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Contact info
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Website
berkfieldhome.com
All reviews
1,000 total • Write a review
Showing 941 - 950 of 996 reviews
D
David
US
They sell Crap (and they know it)
We bought an Aluminium Gazebo from B&Q online which in turn turned out to be a "marketplace" sale from Berkfield home. It arrived damaged and of very poor quality considering the price and after contacting B&Q they redirected us to Berkfield Customer support whom instantly offered us 25% of our money back, on refusal, they offered 50% back. We insisted we wanted to return the sub quality item and were told to package it up and let them know when it was ready to be picked up, which we did. We were then given a full refund WITHOUT them picking the item up and were told to dispose of the gazebo as we saw fit. So it's now on us to dispose of a product that they obviously knew was sub standard, and! was not made of aluminium and had rusted in the few weeks it was built. I would never buy anything from this company.
Date of experience: August 2, 2024
RG
Fantastic customer service!
We ordered a river stone basin but when it arrived it didn’t look as we had hoped in the space we wanted to put it so asked to return the item. Customer service was fantastic, helpful, polite and efficient and a refund was swiftly organised. Many thanks for your help.
Date of experience: July 31, 2024
LB
Excellent customer service and replied…
Excellent customer service and replied quickly to all queries.
Date of experience: July 31, 2024
DA
First rate customer service
The bed was not fit for purpose and poorer quality than we expected, but the customer service and returns arrangements were helpful, prompt and comprehensive.
Date of experience: July 31, 2024
R
Rebekah
US
Bought 2x black bedside drawers and…
Bought 2x black bedside drawers and they were beyond shocking. Completely off, scratched all over the sides and top,missing the bottom of 1 drawer, broken screws in the box and the drawers catch every time you try to open them. The customer service was brilliant and was given a full refund without even having to send them back which was appreciated but they were that badly made they were binned without even being used.
Date of experience: July 31, 2024
JT
Excellent Customer Service
There was an issue but the team here resolved it straight away to my satisfaction amazing they really worked with me on this
Date of experience: July 31, 2024
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