Holly and James part of CSD at…
Holly and James part of CSD at Berkfield have excelled in assisting and resolving a query raised and ensuring my complete satisfaction as a long-standing customer
4.4
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Berkfield Home receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and poor quality.
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Based on reviews, created with AISee what reviewers are saying
After constantly requested a label to…
After constantly requested a label to return faulty item when arrived,I was ignored then offered 25% off price if I kept or a exchange..I refused both was told I would get full refund once I complained to klarna.but still not received refund,? Avoid this company.
An incredibly helpful customer service…
An incredibly helpful customer service representative called James went the extra mile to ensure that our experience was first rate.
Excellent company customer services
The company were prompt in their replies to my query. The team advisor that I dealt with was most helpful and understanding of the issue. We reached a satisfactory conclusion in a short time.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
berkfieldhome.com
All reviews
1,000 total • Write a review
Showing 911 - 920 of 996 reviews
A
Excellent costumer service 10/10
Excellent costumer service 10/10. Sent them an email and replied same day. Issue has been sorted quickly.
Date of experience: August 9, 2024
DA
The team were very responsive and…
The team were very responsive and helpful They have a high communication skills which was great
Date of experience: August 7, 2024
NJ
Product issue
I had a slight issue with my product but I have to say everything was sorted out very quickly and I was happy with the outcome.
Date of experience: August 7, 2024
MB
My order cancelled.
Ordered an outside garden table, with advertised free delivery. My ordered was cancelled - asked why, and email reply said "problem with carrier." Be aware! I wonder if it's because I live in the city of Inverness, on the UK mainland? I wonder if they cancel orders to Cornwall? So much for free delivery - I'm getting no delivery at all, and won't use this company ever again.
Date of experience: August 7, 2024
AS
I received my refund ok but the quality…
I received my refund ok but the quality of the table was disgusting it’s like wood which is old and marks all over the wood Not worth the money whatsoever I can’t use this
Date of experience: August 7, 2024
JA
quick to resolve issue
Needed to action a return and ran into some difficulty due to the courier. They were quick to resolve the issue and I was fully compensated. Thank you
Date of experience: August 6, 2024
dh
Fantastic customer service
Fantastic customer service
Date of experience: August 6, 2024
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