Holly and James part of CSD at…
Holly and James part of CSD at Berkfield have excelled in assisting and resolving a query raised and ensuring my complete satisfaction as a long-standing customer
4.4
Great
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Berkfield Home receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and poor quality.
✨
Based on reviews, created with AISee what reviewers are saying
After constantly requested a label to…
After constantly requested a label to return faulty item when arrived,I was ignored then offered 25% off price if I kept or a exchange..I refused both was told I would get full refund once I complained to klarna.but still not received refund,? Avoid this company.
An incredibly helpful customer service…
An incredibly helpful customer service representative called James went the extra mile to ensure that our experience was first rate.
Excellent company customer services
The company were prompt in their replies to my query. The team advisor that I dealt with was most helpful and understanding of the issue. We reached a satisfactory conclusion in a short time.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
berkfieldhome.com
All reviews
1,000 total • Write a review
Showing 921 - 930 of 996 reviews
MC
Product was not up to standard but…
Product was not up to standard but communication with the seller was good. They were responsive and did refund me.
Date of experience: August 6, 2024
JT
Great friendly customer service and…
Great friendly customer service and very fast to act and resolve my issue when I ordered the wrong colour parasol.
Date of experience: August 6, 2024
LR
I was concerned when the only way to…
I was concerned when the only way to communicate was via email, however I did get a quick response, (which went into my junk box) the team was very helpful.
Date of experience: August 6, 2024
PK
They issued my refund easy and fast
They issued my refund easy and fast. They even offered me to keep the item and i still received my refund. That's excellent.😍 Thanks Holly😻
Date of experience: August 6, 2024
MB
Not worth the money
I bought a 'high gloss' bathroom unit from berkfield via the debenhams sale. I paid £70, it retails for over £100. There is nothing high gloss about this unit. It has got to be one of the worst self build packs I have every come across. The quality is very poor, certainly not worth the money
Date of experience: August 6, 2024
CL
I made a mistake with the sizing and…
I made a mistake with the sizing and although I bought via Debenhams I was told to deal with manufacturer themselves. I must say Berkfield were an absolute pleasure to deal with. So easy to contact via email and was dealt with within two working days.
Date of experience: August 5, 2024
IE
Excellent Customer Service from James
Emailed for a refund as product was too difficult to assemble First offered 25% and keep item Then 50% and keep item Finally offered full refund which was credited to my account immediately and can keep item Very quick response to my emails
Date of experience: August 5, 2024
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.