Holly and James part of CSD at…
Holly and James part of CSD at Berkfield have excelled in assisting and resolving a query raised and ensuring my complete satisfaction as a long-standing customer
4.4
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Berkfield Home receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and poor quality.
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Based on reviews, created with AISee what reviewers are saying
After constantly requested a label to…
After constantly requested a label to return faulty item when arrived,I was ignored then offered 25% off price if I kept or a exchange..I refused both was told I would get full refund once I complained to klarna.but still not received refund,? Avoid this company.
An incredibly helpful customer service…
An incredibly helpful customer service representative called James went the extra mile to ensure that our experience was first rate.
Excellent company customer services
The company were prompt in their replies to my query. The team advisor that I dealt with was most helpful and understanding of the issue. We reached a satisfactory conclusion in a short time.
Company details
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No description available yet.
Contact info
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Website
berkfieldhome.com
All reviews
1,000 total • Write a review
Showing 901 - 910 of 996 reviews
RM
Excellent Customer Service
Holly from the customer service team was fantastic in dealing with my query and resolved the issue quickly. Would highly recommend.
Date of experience: August 12, 2024
PC
Great help with helping with a return
Great help with helping with a return
Date of experience: August 12, 2024
A
Bought a room divider
Bought a room divider for my daughter but it wax no good to her after explaining this to the company they refunded my full amount so thank you very much
Date of experience: August 10, 2024
S
Syene
US
First class customer service
The company provides great customer service. Delivery was very fast. Unfortunately, the solid pine tv cabinet was not as sturdy as I had expected, I contacted Berkfield Home to arrange a return. I was impressed with Holly who responded to my emails promptly, courteously and very professionally throughout the entire process. The turn around for the refund was one day! Thank you Holly.
Date of experience: August 10, 2024
DM
Happy with product and service
The product was delivered as per product description, slight issue but was rectified quickly through their customer service team. Would use company in the future
Date of experience: August 9, 2024
MM
Very helpful stuff and quick response
Very helpful stuff and quick response
Date of experience: August 9, 2024
MS
Furniture
Excellent communication very polite understanding. Sound advice. Lovely choice of furniture. Highly recommend
Date of experience: August 9, 2024
A
I ordered the berkfield home sideboard…
I ordered the berkfield home sideboard white 37.5x35.5x67.5cm engineered wood through the Debenhams website. Firstly when opening it up I noticed marks and chips in the wood ruining the white aesthetic. This is very cheaply made and certainly not worth £43 (on offer down from £129). Secondly some of the holes for the dowels are far too deep and too wide which caused the build to be completely unbalanced creating gaps between the pieces, also was missing 1 dowel for the last piece. Lastly the pieces did not have number/letter labels so had to completely guess what piece went where. Would not recommend.
Date of experience: August 9, 2024
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