Holly and James part of CSD at…
Holly and James part of CSD at Berkfield have excelled in assisting and resolving a query raised and ensuring my complete satisfaction as a long-standing customer
4.4
Great
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Berkfield Home receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and poor quality.
✨
Based on reviews, created with AISee what reviewers are saying
After constantly requested a label to…
After constantly requested a label to return faulty item when arrived,I was ignored then offered 25% off price if I kept or a exchange..I refused both was told I would get full refund once I complained to klarna.but still not received refund,? Avoid this company.
An incredibly helpful customer service…
An incredibly helpful customer service representative called James went the extra mile to ensure that our experience was first rate.
Excellent company customer services
The company were prompt in their replies to my query. The team advisor that I dealt with was most helpful and understanding of the issue. We reached a satisfactory conclusion in a short time.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
berkfieldhome.com
All reviews
1,000 total • Write a review
Showing 891 - 900 of 996 reviews
UJ
Great customer care and prompt replies…
Great customer care and prompt replies on the queries I had.
Date of experience: August 15, 2024
Hk
IMPRESSIVE CUSTOMER SERVICE
James was very helpful, he understood my concerns and offered a prompt solution. Honestly outstanding customer service!!!
Date of experience: August 15, 2024
sa
I would like to arrange return
I would like to arrange return, I have send few emails to support team but I have not received any response from them. I dont have any other way to contact them. I have tried the email address on the website.
Date of experience: August 15, 2024
JS
No response to email
I have sent numerous emails to this company to cancel a misplaced order and have heard absolutely nothing so far! Dreadful customer service ! I’m furious!
Date of experience: August 14, 2024
MB
Excellent customer service
Excellent customer service. Very understanding.
Date of experience: August 14, 2024
DL
Customer service is exceptional
Customer service is exceptional I needed to return my order so emailed to ask the process and was refunded within the hour and told to keep the order. An Absolute dream company to deal with.
Date of experience: August 13, 2024
jm
Fantastic all round
Fantastic all round. Customer service is amazing!
Date of experience: August 12, 2024
S
Shelley
US
FIVE STAR CUSTOMER EXPERIENCE…
I never usually write reviews because companies nowadays have no idea of customer service, but I have to leave an absolutely excellent review of the incredible service I received from them. I received a product that was not suitable when it arrived, and they were so helpful and professional, nothing was too much trouble for them and we resolved the issue without any problems whatsoever. They were super fast in answering my emails, quite a shock, as usually when you contact a company regarding a problem you’re still waiting a week or two later for a reply!! Not so with Berkfield Home , replied within 10 mins on every single email. Companies should take training sessions with this company on how customer service should be done. Once again thank you so much 😊
Date of experience: August 12, 2024
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.