Holly and James part of CSD at…
Holly and James part of CSD at Berkfield have excelled in assisting and resolving a query raised and ensuring my complete satisfaction as a long-standing customer
4.4
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Berkfield Home receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and poor quality.
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Based on reviews, created with AISee what reviewers are saying
After constantly requested a label to…
After constantly requested a label to return faulty item when arrived,I was ignored then offered 25% off price if I kept or a exchange..I refused both was told I would get full refund once I complained to klarna.but still not received refund,? Avoid this company.
An incredibly helpful customer service…
An incredibly helpful customer service representative called James went the extra mile to ensure that our experience was first rate.
Excellent company customer services
The company were prompt in their replies to my query. The team advisor that I dealt with was most helpful and understanding of the issue. We reached a satisfactory conclusion in a short time.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
berkfieldhome.com
All reviews
1,000 total • Write a review
Showing 881 - 890 of 996 reviews
TS
Item was not as expected but there was…
Item was not as expected but there was no problems obtaining a refund. Staff correspondence was quick and very friendly.
Date of experience: August 19, 2024
S
Samira
US
I emailed Berkfield a query about my…
I emailed Berkfield a query about my order Saturday evening and I received a response back Sunday morning, a few emails back and forth and my query was dealt efficiently and promptly! I wasn’t expecting such a quick response as it was the weekend and some companies say up to 5 working days! But yes, thank to James for helping me today. Very good customer service!
Date of experience: August 18, 2024
c
customer
US
Resolved the issue in the end
The Berkfield Day Bed we brought via Debenhams came with missing parts and low quality. The return and refund took longer than expected due to an error in their system, but once I raised the review they quickly responded and refunded the bed.
Date of experience: August 18, 2024
N
Nonn
US
Great company. Great communication
I ordered but ended up going on holiday when they delivered but they were fantastic straight away gave me a refund and kept me updated throughout very personable experience. Can’t fault them as a business and on service ten out of ten!!
Date of experience: August 18, 2024
LM
Fantastic service
Fantastic service, James was friendly and professional with all his correspondence and unbelievably quick with his responses, a first for me with online queries. Great products and excellent service, would definitely purchase from them again.
Date of experience: August 18, 2024
NB
No reply!!!
Can't find out wether the drawers on their vanity units are soft close or not, and nothing is mentioned in the description for the item on their website, I raised this query through Debenhams and they still haven't had a reply.
Date of experience: August 16, 2024
OH
Magnificent customer service
Holly from the customer service team was superb in dealing with my query. I needed to return my order and emailed to ask for a refund. He was extremely helpful, refunded my full amount and told me to keep the order as well. Thank you again Holly. I would definitely use this company in the future.
Date of experience: August 16, 2024
HP
Amazing customer service
The team at Berkfield home have been extremely helpful during the refund process.
Date of experience: August 15, 2024
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