Holly and James part of CSD at…
Holly and James part of CSD at Berkfield have excelled in assisting and resolving a query raised and ensuring my complete satisfaction as a long-standing customer
4.4
Great
1,000 reviews
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Review summary
Berkfield Home receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and poor quality.
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Based on reviews, created with AISee what reviewers are saying
After constantly requested a label to…
After constantly requested a label to return faulty item when arrived,I was ignored then offered 25% off price if I kept or a exchange..I refused both was told I would get full refund once I complained to klarna.but still not received refund,? Avoid this company.
An incredibly helpful customer service…
An incredibly helpful customer service representative called James went the extra mile to ensure that our experience was first rate.
Excellent company customer services
The company were prompt in their replies to my query. The team advisor that I dealt with was most helpful and understanding of the issue. We reached a satisfactory conclusion in a short time.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
berkfieldhome.com
All reviews
1,000 total • Write a review
Showing 31 - 40 of 996 reviews
DT
Brilliant customer service
Brilliant customer service, James was very helpful and got the issue resolved quickly
Date of experience: June 24, 2025
CH
Had an issue that was rectified to my…
Had an issue that was rectified to my satisfaction. Very speedy response from customer services even during Sunday trading hours.
Date of experience: June 23, 2025
LS
We requested a refund and Sam was…
We requested a refund and Sam was really helpful throughout the whole process. Made it very easy.
Date of experience: June 23, 2025
CB
James was excellent as resolving the…
James was excellent as resolving the product problem. Although I had an issue with the item I ordered. His customer service was 10/10 and greatly appreciated. Also rare these days to get someone so helpful. Thank you and much appreciated.
Date of experience: June 23, 2025
CG
Couldn't do enough to help with all…
Couldn't do enough to help wish all retailers wld treat customers like this Cathy
Date of experience: June 22, 2025
TC
⭐️⭐️⭐️⭐️☆ (4/5) purchase of sun lounger
⭐️⭐️⭐️⭐️☆ (4/5) We were really looking forward to receiving our new sun lounger, but unfortunately, it arrived damaged. Naturally, this was disappointing. However, the company responded very quickly once we reached out, and they handled the situation exceptionally well. Their customer service team was courteous and efficient, and we were given a full refund without any hassle. While it’s a shame the product didn’t arrive in perfect condition, we were very impressed with how professionally the company dealt with our complaint. Mistakes happen, and it's reassuring to know that they stand behind their service. Based on this experience, we would consider buying from them again.
Date of experience: June 21, 2025
ND
1st Class Service.
This company was great and James was so helpfull and kind. He organised a full refund for an item I needed to return . Thank You.
Date of experience: June 21, 2025
A
Adrian
US
I ordered two beds from berkfield home…
I ordered two beds from berkfield home via Debenhams app, arrived timely but beds are impossible to put together, holes not in alignment, very poor quality, I emailed Debenhams who said to go directly to berkfield , I have emailed several times to ask the return and refund process but no response as yet , no telephone numbers to call , will not be buying from them again via Debenhams . I see all the good reviews and wonder how on earth my experience has been so different.
Date of experience: June 20, 2025
Cm
Wrong colour sent but prompt response…
Wrong colour sent but prompt response got it sorted .
Date of experience: June 19, 2025
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