Holly and James part of CSD at…
Holly and James part of CSD at Berkfield have excelled in assisting and resolving a query raised and ensuring my complete satisfaction as a long-standing customer
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4.4
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Berkfield Home receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and poor quality.
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Based on reviews, created with AISee what reviewers are saying
After constantly requested a label to…
After constantly requested a label to return faulty item when arrived,I was ignored then offered 25% off price if I kept or a exchange..I refused both was told I would get full refund once I complained to klarna.but still not received refund,? Avoid this company.
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An incredibly helpful customer service…
An incredibly helpful customer service representative called James went the extra mile to ensure that our experience was first rate.
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Excellent company customer services
The company were prompt in their replies to my query. The team advisor that I dealt with was most helpful and understanding of the issue. We reached a satisfactory conclusion in a short time.
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Company details
Information provided by various external sources
No description available yet.
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Website
berkfieldhome.com
All reviews
1,000 total • Write a review
Showing 281 - 290 of 996 reviews
ac
The item bore no resemblance to the…
The item bore no resemblance to the picture, what was sold as a planter had no base and was in fact a cheap Mecano kit at a premium price. Best avoided.
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DS
Fantastic (but slow) customer service
I needed to return an item (a record player and record storage stand. It was an incorrect order on my part on when I received it it wasn't right for the room it was meant to go in. On requesting a return I was a little surprised they wanted photos of the said item, I hadn't even opened the box. I provided the photos and after some time contacted them again as I had heard nothing. these are the reasons this is not a 5 star review. However on contacting them again, I got a very prompt reply offering me a full refund and to keep the item. I now have a stand I don't and won't use but I'm sure I will be able to sell it.
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AA
positive outcome
despite having a poor experience with the product i purchased the dealings i had with this company afterwards was swift ,concise and very positive
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DZ
Thank you for prompt email replies and…
Thank you for prompt email replies and friendly communication.
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