Holly and James part of CSD at…
Holly and James part of CSD at Berkfield have excelled in assisting and resolving a query raised and ensuring my complete satisfaction as a long-standing customer
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4.4
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Berkfield Home receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and poor quality.
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Based on reviews, created with AISee what reviewers are saying
After constantly requested a label to…
After constantly requested a label to return faulty item when arrived,I was ignored then offered 25% off price if I kept or a exchange..I refused both was told I would get full refund once I complained to klarna.but still not received refund,? Avoid this company.
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An incredibly helpful customer service…
An incredibly helpful customer service representative called James went the extra mile to ensure that our experience was first rate.
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Excellent company customer services
The company were prompt in their replies to my query. The team advisor that I dealt with was most helpful and understanding of the issue. We reached a satisfactory conclusion in a short time.
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Company details
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Website
berkfieldhome.com
All reviews
1,000 total • Write a review
Showing 291 - 300 of 996 reviews
KB
I ordered 2 cabinets that where faulty
I ordered 2 cabinets that where faulty. I had a full refund once sent over pictures of the faults. Also didn't have to go through the hassle of returning I was told no need to return them. Communication from James was excellent in solving my problem.
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MJ
Excellent Customer Service
Berkfield were very quick to respond to my queries and gave amazing customer service
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SC
Useless Furniture
To begin, the sofa bed we ordered arrived a week late. Assembly was an absolute nightmare. The instructions were complex, requiring the tightening of hundreds of screws with precise measurements. Despite spending four hours struggling with assembly, I discovered that the parts provided were incorrectly sized and impossible to piece together correctly. Having realised the furniture was unusable and would need to be disposed of, I immediately requested a full refund. Their initial response was to offer a mere 25% discount, a tactic I've seen mentioned by numerous other dissatisfied customers on Trustpilot. This offer is completely unacceptable given the furniture's uselessness. I have since reiterated my demand for a full refund. Should my request for a full refund be ignored or unreasonably delayed (as has been reported by others, with Berkfield claiming an inability to locate customer correspondence - a rather ironic claim!), I will be forced to escalate this matter to the relevant authorities. Update 17th Feb - Berkfield offered a full refund
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GD
Treated quickly and professionally…
Treated quickly and professionally couldn’t ask for more
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