Holly and James part of CSD at…
Holly and James part of CSD at Berkfield have excelled in assisting and resolving a query raised and ensuring my complete satisfaction as a long-standing customer
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4.4
Great
1,000 reviews
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Review summary
Berkfield Home receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and poor quality.
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Based on reviews, created with AISee what reviewers are saying
After constantly requested a label to…
After constantly requested a label to return faulty item when arrived,I was ignored then offered 25% off price if I kept or a exchange..I refused both was told I would get full refund once I complained to klarna.but still not received refund,? Avoid this company.
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An incredibly helpful customer service…
An incredibly helpful customer service representative called James went the extra mile to ensure that our experience was first rate.
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Excellent company customer services
The company were prompt in their replies to my query. The team advisor that I dealt with was most helpful and understanding of the issue. We reached a satisfactory conclusion in a short time.
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Company details
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Website
berkfieldhome.com
All reviews
1,000 total • Write a review
Showing 251 - 260 of 996 reviews
GA
What can I say brilliant customer…
What can I say brilliant customer service. Thank you to james who was on top of the issue that was raised. I would definitely be shopping with them again. I was issued a full refund and I was allowed to keep the item
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MA
The customer service I have received…
The customer service I have received has been amazing. My circumstances changed and I asked to return the item. Holly has been in constant contact with me and resolved my issue to a very high quality standard.
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MK
190 bolts for one bedside cabinet and…
190 bolts for one bedside cabinet and missing bolts and hacksaw required for chest of drawers to ensure it fitted in place as oversized. They offered 25%, then 50% refund, then a full refund to keep the item. What does that tell you…. Donated to charity!!!
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ru
Appreciation for Holly
I had a great experience working with Holly on the product return. Holly made the whole process so easy and stress-free. Holly was super helpful, friendly, and really went out of their way to make sure everything went smoothly. It was a pleasure to work with someone so kind and willing to help. I truly appreciate his excellent support and would definitely recommend them!
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DA
Product labelling and instructions unclear…
I was eager to have a new tv unit as my old one got broken but unfortunately when what I ordered arrived, the assembling instructions were not clear and the parts were not properly labelled which made putting the pieces together extremely difficult and frustrating. I contacted the company to have it returned but after back and forth, the company offered to pay back full refund of the item for me to keep the product. Now I’ve had to wait for another product to be delivered from another company as I’ve been faced with emotional stress and time wasting in attempting to fix the product. I am not happy about this at all and I wish I never made that purchase in the first place.
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AC
First class customer service
First class customer service. Swift response to emails. Wouldn’t hesitate to purchase from again.
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J
A great experience.
My experience with Berkfield Home has been a positive one. The team has been helpful,friendly ,efficient and polite during our email communications. My refund ,as promised was dealt with quickly. I am more than satisfied with the service that I received. I send my thanks to all the team . Keep up the good work ! 👏
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JT
I can not fault berkfield home is just…
I can not fault berkfield home is just a shame you sell through Debenhams , you dealt with my return within 3 days and I was so great full but I am still waiting for my money from Debenhams they say it takes 21 days never heard of that before , but I big thank you to you for sorting out my refund ,
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