Holly and James part of CSD at…
Holly and James part of CSD at Berkfield have excelled in assisting and resolving a query raised and ensuring my complete satisfaction as a long-standing customer
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4.4
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Berkfield Home receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and poor quality.
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Based on reviews, created with AISee what reviewers are saying
After constantly requested a label to…
After constantly requested a label to return faulty item when arrived,I was ignored then offered 25% off price if I kept or a exchange..I refused both was told I would get full refund once I complained to klarna.but still not received refund,? Avoid this company.
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An incredibly helpful customer service…
An incredibly helpful customer service representative called James went the extra mile to ensure that our experience was first rate.
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Excellent company customer services
The company were prompt in their replies to my query. The team advisor that I dealt with was most helpful and understanding of the issue. We reached a satisfactory conclusion in a short time.
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Company details
Information provided by various external sources
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Website
berkfieldhome.com
All reviews
1,000 total • Write a review
Showing 241 - 250 of 996 reviews
J
Stylish but not the best quality
We ordered a sideboard, desk and a bookshelf from Debenhams Website and first impressions were that the materials were poor quality. It took a really long time to put the furniture together, the sideboard was possibly a return and the box was sellotaped and it was scratched in places. Having said all that, the overall effect was great, furniture looks impressive and is very sturdy. Also the customer services team (Sam) were very helpful and polite, arranged a return and a refund without a delay.
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MH
A huge thank you to Sam at customer…
A huge thank you to Sam at customer services for sorting out my problem with faux olive tree. Prompt and professional service from day one. Thank you for the time to read through all the details of my problem and finding a happy solution. Excellent service.
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VL
Very polite and fast response to my…
Very polite and fast response to my emails and I was very happy with the service.
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SD
Amazing Company!
An amazing company who quickly replied to my query, very understanding, I will Defs be using this company in the future and I 100% recommend them 👏
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MC
I received excellent customer service…
I received excellent customer service from Berkfield Home, they were very attentive and responded quickly to my query. Thank you!
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DC
Fantastic customer service from james
Fantastic customer service from james. No arguments. Refunded easily. Thank you james.. would recommend this company. Thank you
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