BE
Berkfield Home
View company profile →
Product labelling and instructions unclear…
I was eager to have a new tv unit as my old one got broken but unfortunately when what I ordered arrived, the assembling instructions were not clear and the parts were not properly labelled which made putting the pieces together extremely difficult and frustrating. I contacted the company to have it returned but after back and forth, the company offered to pay back full refund of the item for me to keep the product. Now I’ve had to wait for another product to be delivered from another company as I’ve been faced with emotional stress and time wasting in attempting to fix the product. I am not happy about this at all and I wish I never made that purchase in the first place.