Holly and James part of CSD at…
Holly and James part of CSD at Berkfield have excelled in assisting and resolving a query raised and ensuring my complete satisfaction as a long-standing customer
4.4
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Berkfield Home receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and poor quality.
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Based on reviews, created with AISee what reviewers are saying
After constantly requested a label to…
After constantly requested a label to return faulty item when arrived,I was ignored then offered 25% off price if I kept or a exchange..I refused both was told I would get full refund once I complained to klarna.but still not received refund,? Avoid this company.
An incredibly helpful customer service…
An incredibly helpful customer service representative called James went the extra mile to ensure that our experience was first rate.
Excellent company customer services
The company were prompt in their replies to my query. The team advisor that I dealt with was most helpful and understanding of the issue. We reached a satisfactory conclusion in a short time.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
berkfieldhome.com
All reviews
1,000 total • Write a review
Showing 201 - 210 of 996 reviews
JC
Great Customer Service.
What can I say! I purchased a beautiful unit but unfortunately there was damage to it. The response I received was amazing. After a few emails and kind words from the seller-I am receiving a full refund. The communication was spot on, I was informed all the time what was happening and the procedures they were taking. Big thankyou for your support and great customer service ⭐️
Date of experience: April 4, 2025
PP
Excellent customer service.
Excellent customer service. Ordered an item by error and as soon as I emailed, Holly got back to be within an hour. Everything was done so smoothly and I couldn’t ask for better service.
Date of experience: April 4, 2025
KA
Very responsive and quick to resolve my…
Very responsive and quick to resolve my issue
Date of experience: April 3, 2025
H
Hellyo
US
What a refreshing change!
What a refreshing change! Bought a tabletop from this company via Debenhams. It came with a fault but Berkfield Home were so very good at sorting the problem. Efficient, quick and attentive. Thank you! Wouldn’t hesitate to recommend 😊
Date of experience: April 3, 2025
BL
Very responsive and helpful
Holly was very responsive and helpful, sorted query very quickly with options.
Date of experience: March 31, 2025
RB
Extremely disappointed with Berkfield…
Extremely disappointed with Berkfield Home. I ordered a table that was meant to arrive by the 26th of March, and not only has it not been delivered, it hasn’t even been shipped. There has been zero communication or urgency on their part, and no attempt to make up for the delay. This kind of service is completely unacceptable—avoid at all costs.
Date of experience: March 29, 2025
NB
Struggled to return items as there is…
Struggled to return items as there is no link for returns. Had to contact customer service but had to exchange so many email and provide photos of the item even thought I’d provided the item / order number .
Date of experience: March 29, 2025
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