Holly and James part of CSD at…
Holly and James part of CSD at Berkfield have excelled in assisting and resolving a query raised and ensuring my complete satisfaction as a long-standing customer
4.4
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Berkfield Home receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and poor quality.
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Based on reviews, created with AISee what reviewers are saying
After constantly requested a label to…
After constantly requested a label to return faulty item when arrived,I was ignored then offered 25% off price if I kept or a exchange..I refused both was told I would get full refund once I complained to klarna.but still not received refund,? Avoid this company.
An incredibly helpful customer service…
An incredibly helpful customer service representative called James went the extra mile to ensure that our experience was first rate.
Excellent company customer services
The company were prompt in their replies to my query. The team advisor that I dealt with was most helpful and understanding of the issue. We reached a satisfactory conclusion in a short time.
Company details
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Contact info
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Website
berkfieldhome.com
All reviews
1,000 total • Write a review
Showing 11 - 20 of 996 reviews
AJ
Dropshipper with terrible customer service
Ordered a bed from Berkfield Home via Debenhams- RRP apparently £678, so I was expecting decent quality. When the bed arrived, the box said VidaXL, a known dropshipper. The bed was appalling quality, cheap wood that was already cracking and scratched, and so poorly made it could not even be assembled as holes were drilled in the wrong places. Berkfield initially only offered me a 50% refund and for me to keep the item, I said no, this is a low quality dangerous item and I want a full refund *and* for it to be collected as it would cost me to have this removed. Eventually got my refund processed via Debenhams but still no collection. I wonder how much money they have robbed people of by mis-selling them low quality dangerous items that they need to pay the council to collect. Disappointing that Debenhams works with this merchant.
Date of experience: July 8, 2025
J
Jill
US
Great customer service
After not receiving what I originally thought I’d ordered the customer service team especially James was excellent with his communication and the issue was dealt with very swiftly. More than happy with the result . However the original order was very misleading.
Date of experience: July 7, 2025
JB
Excellent Customer Service
When we needed to reach out to Berkfield Home's Customer Service, the team was friendly, attentive, and eager to sort out the problem. They responded quickly, resolved my issue to our satisfaction. It’s rare to find a company these days that truly values its customers, but Berkfield Home exceeded all expectations.
Date of experience: July 7, 2025
S
Had to return an item
Had to return an item. They made it easy and hassle free.
Date of experience: July 6, 2025
AF
excellent Customer Services
I purchased a sun lounger from Berkfield Home, their customer service was excellent………
Date of experience: July 2, 2025
SO
Really great service
Really great service. I placed an order that then needed to be cancelled. It was dealt with promptly and efficiently. Really good customer service from this business, thank you.
Date of experience: July 2, 2025
AS
Returned Item
Although there was an issue with the product - which was not suitable for our needs - Sam at Berkfield Home sorted the refund for us and in the end I was very pleased with Berkfield Home.
Date of experience: July 1, 2025
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