Berkfield Home
View company profile →
Dropshipper with terrible customer service
Ordered a bed from Berkfield Home via Debenhams- RRP apparently £678, so I was expecting decent quality. When the bed arrived, the box said VidaXL, a known dropshipper. The bed was appalling quality, cheap wood that was already cracking and scratched, and so poorly made it could not even be assembled as holes were drilled in the wrong places. Berkfield initially only offered me a 50% refund and for me to keep the item, I said no, this is a low quality dangerous item and I want a full refund *and* for it to be collected as it would cost me to have this removed. Eventually got my refund processed via Debenhams but still no collection. I wonder how much money they have robbed people of by mis-selling them low quality dangerous items that they need to pay the council to collect. Disappointing that Debenhams works with this merchant.