Holly and James part of CSD at…
Holly and James part of CSD at Berkfield have excelled in assisting and resolving a query raised and ensuring my complete satisfaction as a long-standing customer
4.4
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Berkfield Home receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and poor quality.
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Based on reviews, created with AISee what reviewers are saying
After constantly requested a label to…
After constantly requested a label to return faulty item when arrived,I was ignored then offered 25% off price if I kept or a exchange..I refused both was told I would get full refund once I complained to klarna.but still not received refund,? Avoid this company.
An incredibly helpful customer service…
An incredibly helpful customer service representative called James went the extra mile to ensure that our experience was first rate.
Excellent company customer services
The company were prompt in their replies to my query. The team advisor that I dealt with was most helpful and understanding of the issue. We reached a satisfactory conclusion in a short time.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
berkfieldhome.com
All reviews
1,000 total • Write a review
Showing 181 - 190 of 996 reviews
M
Michelle
US
This company is by far one of the best…
This company is by far one of the best I've delt with, I brought a dog run which wasn't the right one for my sons guide dog they couldn't have more helpful and understanding. Communication was quick and very helpful
Date of experience: April 13, 2025
SB
When I needed to return an item it was…
When I needed to return an item it was dealt with efficiently and politely. Excellent customer service.
Date of experience: April 12, 2025
CN
Not happy with Product
Sadly, We were not happy with product purchased but customer service where very helpfully and resolved the issue immediately many thanks The Newmans
Date of experience: April 11, 2025
MS
Problem resolved
I recently bought a sideboard online, but when it was delivered I realised it wasn't quite suitable for my purpose, although there was no problem with the product itself. I spoke to James in customer service, who has been very helpful and resolved the problem to my satisfaction. Top marks, James!
Date of experience: April 10, 2025
S
Sandra
US
Debenhams…nightmare garden set
Bought a garden sofa set from Debenhams and it is a nightmare to assemble! You can't alighne the pieces and the screws don't always fit. Will have to use imagination and improvisation to assemble if possible. Also no cushions included and unable to buy them separately. Wish I hadn't bothered.
Date of experience: April 10, 2025
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