Holly and James part of CSD at…
Holly and James part of CSD at Berkfield have excelled in assisting and resolving a query raised and ensuring my complete satisfaction as a long-standing customer
4.4
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Berkfield Home receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and poor quality.
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Based on reviews, created with AISee what reviewers are saying
After constantly requested a label to…
After constantly requested a label to return faulty item when arrived,I was ignored then offered 25% off price if I kept or a exchange..I refused both was told I would get full refund once I complained to klarna.but still not received refund,? Avoid this company.
An incredibly helpful customer service…
An incredibly helpful customer service representative called James went the extra mile to ensure that our experience was first rate.
Excellent company customer services
The company were prompt in their replies to my query. The team advisor that I dealt with was most helpful and understanding of the issue. We reached a satisfactory conclusion in a short time.
Company details
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No description available yet.
Contact info
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Website
berkfieldhome.com
All reviews
1,000 total • Write a review
Showing 1 - 10 of 996 reviews
M
Marian
US
Customer service excellent
I ordered a planter and when it arrived l realised it was way too small. I contacted the company and Sam responded very quickly. He was incredibly helpful and although purchase wasn't suitable he was more than good at resolving the matter
Date of experience: July 11, 2025
c
customer
US
Whole process has been a debacle
Whole process has been a debacle - when I purchased I was never sent a receipt email. We had no notification from delivery operator and just found boxes outside our house when we got home. Outdoor furniture photos were very misleading and items arrived very poor quality and smaller than expected, thin uncomfortable cushions. Then when we want a refund there's no response from Debenhams who were on-selling or from Berkfield for more than 24 hours and no advice about even when a reply should be expected.
Date of experience: July 10, 2025
C
Consumer
US
Has potential but unfortunately no. Customer services are quick and efficient.
Unfortunately I purchased a table through Debenhams which there’s no way this is worth £297 prior to sale. Anyways, the table itself (the look and colour) was really nice, however the quality wasn’t it, lots of chipped bits, unstable and flimsy and it’s super inconvenient for me as I’ve got kids and I don’t want this to be a hazard in my own home. I honestly think there’s a lot of potential with the looks they’ve got for their furniture but the quality needs work/attention. Given the right materials and stability I’m going to go as far as potentially something on the ‘luxury’ side. Nevertheless, James was the person I spoke from customer services; I was a little frustrated because I honestly do not want the table and currently in the process of finding a new one - regardless of the back and forth and the gesture of allowing me to keep the table with £ off or even a replacement I just didn’t think this was suitable. He was lovely overall I do apologise for any inconvenience as they are just there to sort out inquiries but from a customer’s point of view it can be a little disappointing when you order something and it’s not up to the standard described.
Date of experience: July 10, 2025
LM
WOW, Customer Service Excellence
WOW, I have made several purchases previously with no issues, on this one occasion the product was faulty (these things happen on occasions), more importantly if there is an issue, then the way it is dealt with is what will make the difference. Holly from Berkfield has owned communication from start to finish and has resolved the issue with little fuss. Thanks Holly, for providing a timely and amicable solution, your Customer Service is one good reason to why I will continue to shop through your portal.
Date of experience: July 10, 2025
LW
Excellent customer service
Excellent customer service. My issue was dealt with promptly and efficiently.
Date of experience: July 10, 2025
T
Tasha
US
Product not right, but customer service was excellent
Unfortunately the sofa had missing parts and was not as expected. I contacted Beckfield Homes customer service and Holly has been amazing. She was quick to offer a solution to the problem. Thanks again Holly, much appreciated.
Date of experience: July 8, 2025
CB
Although cabinet quality was poor I was…
Although cabinet quality was poor I was issued with a full refund without the hastle of a return procedure which was gratefully received. Although would urge the business to take these defective products off of the market
Date of experience: July 8, 2025
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